Irving Burday

Experience

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  Alliance Capital

  Jan 1988 - Jan 1995

  Financial Systems Manager
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  EY

  Jan 1995 - Jan 1997

  Manager - IT Consulting

  - Led assessment of enterprise architecture and business solutions for a Life subsidiary of a major insurance company. Led the selection and implementation of a several solutions including GEAC financial suite, Lotus Notes new messaging environment, and upgrade of sales reporting data architecture.- Led the implementation of an ERP solution for a power exchange authority and a major media company.- Performed an enterprise architecture assessment for a major asset management firm.

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  F&G Life Insurance Company

  Jan 1997 - Jan 2000

  VP / Chief Information Officer

  - Directed the implementation of partner portal. Portal was deployed to 10,000 agents resulting in a 30% decrease in call volumes and a 20% increase in customer satisfaction. - Implemented data warehouse and business intelligence environments. Deployed web-based dashboards and operational reporting to support management and KPI reporting. - Deployed Onyx CRM to manage customer support operations for in-house and outsourced operations. Implementation yielded a 10% improvement in customer satisfaction ratings and 20% decrease in call abandonment rates.- Directed co-sourced data center and business process outsourcing operations that managed development and production support functions. Assistant Vice President – Program Management Office 1997 - 1998- Established the Project Management Office to direct corporate projects and implementations including product development and technology implementation efforts. Show less

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  Savings Bank Life Insurance - MA

  Jan 2001 - Jan 2003

  SVP / Chief Information Officer

  • Led transformation of business operating platforms including policy administration (Solcorp), financial systems (Oracle), call center (Avaya) and document automation (Xstrream).• Directed the design and deployment of multiple consumer web sites to support sales activities for a direct sales force, co-branded business partners, and independent agents.

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  Self Employed

  Oct 2003 - Apr 2007

  Burday Consulting Associates

  Provided technology and management consulting services to insurance companies. Key clients included: ULLICO, a Multi-Line Insurer 2004 - 2007‒ Managed a series of projects including development of an enterprise strategic technology plan, implementation of a CRM platform (Saratoga), and of outsourcing investment accounting operations. ‒ Interim technology leader for the P&C division; directed a series of improvements to enhance agency management system capabilities and policy administration functionality. Aviva Life, a Life Insurance Company 2003 - 2004‒ Served as the interim head of Application Development; led development and production support operations; restructured outsourcing operations with on- and off-shore integration partners (CSC). Show less

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  BearingPoint

  May 2007 - Sept 2007

  Senior Manager

  Senior Manager in the East Coast Insurance Practice serving companies primarily in the New England area.

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  CIT Direct Capital

  Nov 2007 - Dec 2008

  VP, Chief Information Officer

  Technology leader responsible for setting the strategic technology direction for the company as well as managing the operational infrastructure and application environment.

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  Independent Consultant

  Jan 2009 - Aug 2010

  Burday Consulting Associates

  Provided technology and management consulting services to small to mid-sized companies.Led Data Warehouse and Financial System Implementations for Best Doctors, a global Healthcare firm:‒ Directed design and development activities for an enterprise data warehouse to house claims and financial data for payer operations. Key activities included design of data models, implementation of ETL and business intelligence tools, and development of operational and dashboard reporting. ‒ Directed operational improvements for the Finance function: upgrade of financial system (MS Dynamics GP), redesign of Chart of Accounts, and redesign of financial reporting. Show less

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  Best Doctors

  Nov 2010 - Oct 2011

  Vice President Corporate Planning and Program Management

  - Directed planning and program management groups for the company’s Medical Benefits and Payer operations. - Directed the program management office for all corporate and strategic initiatives. Led a team of project managers that managed product development efforts, system implementations, and operational improvement projects.

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  Burday Consulting Associates

  Dec 2011 - now

  Principal

  Burday Consulting Associates provides technology advisory and implementation consulting services to emerging and mid-sized firms. We work closely with business and technical leaders in multiple sectors to drive operational improvements and upgrades. We help organizations navigate and manage each phase of the planning and implementation life cycle so that business and technical objectives are realized and operational improvements are fully integrated within the operating environment.Program Manager - Insulet Corporation, August 2014 - January 2016‒ Directed program of functional and technical upgrades of core operating platforms including ERP (Microsoft Dynamics AX) and CRM (Salesforce.com). Coordinated design, development, and testing activities for Lead Processing, Order Management, Medical Billing (payer processing), Supply Chain & Quality, and Finance operations. ‒ Directed validation activities for GxP related distribution and quality functions. Led testing of functional / technical requirements, execution of test protocols, and summary reporting.‒ Led other project efforts including data migration and data verification, reporting and data warehouse enhancements, and upgrades to application and integration architectureInterim Chief Information Officer, Health Dialog June 2013 – February 2014- Provided day-to-day oversight of the Information Technology teams (Development, Infrastructure, Support, and Service delivery) as well as the Program Management function - Directed redesign and refactoring of key coaching applications as well as supporting back-end data architecture components (Data Intake, Population Management / Analytics, Data Warehousing) - Directed the development and delivery of a Clinical Data Repository that integrated EHR / HL7, CCD, and other key data types - Developed / deployed portfolio management structure to oversee corporate priorities Show less

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  Southern New Hampshire University

  May 2015 - Jun 2018

  Adjunct Professor

  Adjunct Professor in the College of Online and Continuing Education. Teach graduate student courses including Information Technology Project an Team Management and Capstone in Information Technology.

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  Father Bill's & MainSpring

  Oct 2017 - Jul 2018

  Director of Information Technology (Interim role)

  Directed technology operations for agency locations. Developed RFP for migration of technical infrastructure to cloud service provides. Managed upgrades / enhancements to property management and financial system systems

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  VillagePlan

  Mar 2019 - Nov 2020

  Chief Operating Officer

  Responsible for directing strategy, back office operations, and technology teams.

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  Endicott College

  Sept 2021 - now

  Adjunct Lecturer