Kelsey Hart

Experience

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  Victoria’s Secret & Co.

  Oct 2010 - Jul 2011

  Operations and Staffing Coordinator

  Recruited, hired, evaluated and trained a large sales force for a $6-8mil store. Prepared training packets and materials for each new hire while interviewing candidates for open positions. Maintained sales team statistics and for more than 75 employees while training employees on high volume retail customer service and Victoria’s Secret unique four-step selling model. Trained on sales techniques, handling difficult customers and various problems or concerns with product. Solely responsible for new hire success while working in conjunction with management team to implement regulations, rules and practices. Show less

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  UScellular

  Aug 2011 - Mar 2013

  Sales Manager

  Create new accounts, generate growth and profitability, efficient with changing circumstances with innovative sales strategies. Workdirectly with customers assisting in sales, resolving problems and ensuring maintenance of productive customer relations. Develop very high level of customer service, responsiveness and follow-through. Duties involve opening and closing the registers, empowerment to make supervisory decisions and ensuring quality customer service at all time. St Louis company owned stores closed May 2013. Show less

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  Heartland Dental

  Mar 2013 - Mar 2016

  Office Manager

  Run business aspects of a $1.5mil per year dental office with two doctors and three hygienists. Provide excellent patient service with strong attention to detail. Manage patient records and accounts and records while entering patient and insurance payments daily. Review and maintain insurance and patient accounts. Presentation and sales of dental treatment plans to meet company’s projected goals. Responsible for office accounts receivable including patient collections and insurance aging process. Administrative scheduling of meetings and travel arrangements for Dr and staff members. Head of office marketing for incentives and promotions done monthly and quarterly. Partner with senior recruiters to perform phone screens and face to face interviews for office staffing needs within St Louis and Illinois regions. Mentor and train new employees on company objectives, business standards and employee expectations. Show less

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  Western Anesthesiology Associates, Inc.

  Mar 2016 - Jul 2022

  Office Manager

  Skilled at medical billing, coding and office management with experience supporting two pain management physicians in a busy medical office. Expertise includes verifying insurance coverage, record reviews, and schedule maintenance. Familiar with commercial and private insurance carriers. Efficiently obtains insurance pre-authorizations for all procedures done within office and hospital setting. Strong attention to detail and strong ability to communicate clearly and effectively to patients and staff. Show less

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  Grinnell Mutual

  Jul 2022 - now

  Loss Control Associate