Shadakshari TR

Experience

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  Crompton Greaves Ltd; Public Switching and Transmission Division

  Mar 1997 - Feb 1998

  Apprentice Trainee

  My professional spell started with Crompton Greaves as Apprentice Trainee where I handled inspection and testing of Electronic, Electrical & Mechanical components and maintained records in compliance with ISO 9002 guidelines.

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  Keynes Energy System

  May 1998 - May 1999

  Quality Control Engineer

  As a Quality Control Engineer, I tested solar lighting systems, equipment and implemented effective quality systems as per ISO 9000 guidelines.

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  Crompton Greaves Ltd; Public Switching and Transmission division

  Jul 1999 - May 2001

  Technical Support Staff /QA Engineer

  An extension to previous role, as QA Engineer I ensured Process Quality Control and System Administration. My deliverables included maintenance of IT infrastructure viz LAN, IP-address, Router, Modems, Desktop Computers& Printers and installation of OS.With respect to QA, I inspected / tested Electronic, Electrical & Mechanical components, analysed causes of process failures and undertook corrective actions. Apart from this, I carried Pareto analysis of process rejected components for continuous quality improvement. Show less

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  Software Technology parks of india

  May 2001 - Feb 2005

  Member Technical Support Staff –Service Delivery and Assurance

  As a key person in technical support, my deliverables comprised of Planning, Implementation, Troubleshooting, Operation & Maintenance of Broadband Wireless and Wire line Access Solutions.The role comprised of -Operation and maintenance of Network Operation Center.-Planning and implementation of IP and IPLC links.-Handling implementation and delivery of Links/Networks.-Trouble shooting connectivity issues and field complaints.-Capturing Customer requirement and proposing solutions.-Analyzing the causes of field failures and taking corrective /preventive actions.-Handling Customer Enquiry (Business Development Group).Highlights: -Key member for implementation of star based VSAT network connectivity for Khajane Network (VSAT Network for Dept. of Treasuries, Govt. of Karnataka) which was completed in given stipulated Period (six months).-Teamed up for implementation of Commercial Tax Network (VSAT network for Commercial tax Department, Govt. of Karnataka). Show less

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  Reliance Communications Ltd

  Mar 2005 - May 2007

  Project Portfolio Management/ServicDelivery– Fixed Access –Enterprise

  For a period of two years, I manned Metro Ethernet Project, Customer network planning & implementation and Service Delivery for delivery of Bandwidth to customers in the Gigabit range. As a team leader, I supervised team 2 engineers and 4 Field Engineers to steer network operations, maintenance of Wireless network, vendor management exercises, analyzing failures, assuring service delivery, process re-engineering and implementing ISO 9001 norms. Highlights:-Appreciated for the results achieved during the tenure both internally and by the Customer.-Successful Planning, implementation and Delivery of Metro Ethernet network in Mysore-Pro-active follow up with other departments enabled to cut down rejection rate on a continual basis. These were incorporated in the process chain to fine tune the operations and improve productivity.-Planning and implementation of 1 GB leased line for reputed customer. Show less

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  Tata Communications Ltd

  Jun 2007 - Aug 2012

  Manager -Project Portfolio Management,Service Delivery and Assurance-Global Data & Mobility Services

  Employing skills and expertise, I moved to Tata communications to lead Network & IT re-engineering, maintenance of Wireless (Wimax), Wire line Broadband and WIFI Network for SME Customers. My role included building Market and Brand visibility, optimizing operations, Integrating People, Products & Processes.Being a Service Project Head & Delivery Head, I ensured TAT & SLA adherence, monitored teams to attain agreed TAT and SLA of 99.99%, ensured quality of installs, compliant reduction, resolved Customer Escalations, vendor evaluation & management, reduced repeat complaints, and network augmentation. To further ensure quality in service delivery, I carried root cause analysis, process audit, gap Identifications & Consolidated process change feedback. As team leader, I manned a large team to ensure services while and strengthening employee engagement and development.Highlights:- Played instrumental role in planning and implementation of Zonal Testing and Repair center Tata Communications Ltd; going forward which has become a National TRC.- Maintained 2 hours and 4 hours SLA to Enterprise Broad Band customers. Show less

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  Tata Teleservices Ltd

  Sept 2012 - Sept 2013

  Manager – Project Portfolio Management, Service Delivery, Network Creation & Design -SME

  During this period, I orchestrated Project Management, Customer Service Delivery, Network Creation & Design initiatives. My role focused on execution of confirmed orders, interacting with the Customer and internal groups of TCL like Solution architect, Engineering, Implementation, Inside Planning, Outside Planning, Construction, BOP, IP provisioning to ensure the Customer service is delivered successfully within the target date as per the defined processes.I directed preparation and submission of Project plans as per the agreed timeline and reviewed project progress periodically. With intent to ensure enhanced service deliveries, I supervised TATs, drove customer centricity, and made sure that processes are followed all with focus on Capacity creation and Network expansion.Tools used: Metsolv 6, Viznet, and SFDC & Remedy for Order tracking, Order Management, Budget approval, Service delivery & Operations etc. Show less

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  Dimension Data India Pvt Ltd

  Sept 2013 - Nov 2018

  Have lead the Project Portfolio Management for System Integration and Managed Service offerings across South India. Primarily, it comprises of Installation & Integration and Managed Services for Dimension Data, directing projects, pricing service offering and liaising with teams to develop & offer customized service solutions.The project management deliverable includes steering projects, communicating with clients, implementing action plan, compiling right applications, budgeting, implementation of new tools and reviewing project progress to ensure that the project gets executed as per planned timelines and quality norms. The projects typically handled are for Network service, Converge communication, Data Center solutions, Firewall Components, ITO deals and Large SI tenders. I act as a point of contact for handling escalations.As far as pricing is concerned, I pioneer this initiative for services like Routing, Switching, Security, converge communication, Data Center, ITO deals and Large SI tenders strategically.Being a team lead, I collaborate with sales team, Solution teams other business functions & client to develop apt service solutions wile leading a team of 14 Project engineers comprising Technical Experts (CCIE). Highlights - Appreciated for commendable service deliveries to key clients like HUL, Oracle, for achieving timelines and quality for Deployment of large Networks. Show less

  • SR.MANAGER – TECHNICAL SUPPORT SERVICES - SOUTH

    Sept 2013 - Nov 2018

  • Senior Manager

    Sept 2013 - Nov 2018
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  Infosy Limited

  Nov 2018 - Oct 2023

  Principal Consultant - Project Management
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  Infosys

  Jul 2023 - now

  Group Project Manager