Roxana Farcasescu

Experience

• 

  Hotel Timisoara

  Sept 2011 - now

  - Dealing with customers on a daily basis (phone, e-mail, face-to-face);- Understanding customer needs, wishes and other specifics;- Developing & implementing sales and marketing strategies with the General Manager & Marketing Manager;- Negotiating rates with clients for all required services;- Draw up contracts for the clients, preparing invoices and final outlines of the event;- After the completion of an event, preparing the expense account and issuing final bill;- Monitoring payments and contacting clients in case of payment failure within the negotiated terms and conditions;- Working in the hotels' administration system - Micros Oprea and in the past in Fidelio V8;- Coordinating services such as accommodation, transportation, catering, arranging set-up of the conference rooms and layout of events, audio-visual equipment etc. for events, meetings, exhibitions;- Collaborating, communicating and coordinating with all hotel departments in order to succesfully complete events and enhancing customer experience during their stay at the hotel - front-desk, housekeeping, food and beverage;- Liaise with external suppliers;- Coordinating and supervising all types of events, from small to large scale, from exhibitions to fairs (medical, IT, education, automotive) -some examples of important clients: Continental Automotive Romania, Lasting System, Ronda Medical, Hella Romania, Bosch Service and Solutions, Frigoglass Romania, Delphi Packard, Intergral Programe Educationale, Autoliv Romania, Nokia etc.;- Monitoring events activities and resolution of any problems that might occur;- Making sure clients are satisfied with their experience;- Conducting post-event evaluation to determine if the client's needs have been achieved and if applicable, how how future events can be improved;- Working within a multicultural and diverse environment, dealing with customers from all types of backgrounds Show less

  • Sales and Marketing Manager

    Oct 2017 - now

  • Sales And Marketing Specialist | Events Coordinator

    Sept 2011 - Oct 2017