Landon Capagli

Experience

• 

  Newman Lasik Center

  Aug 2004 - Apr 2018

  Surgical Coordinator

  Managed patient intake, medical record retention, surgical prep, procurement of medications and supplies, scheduling, and assisting in postoperative patient care.

• 

  Capital Permit Processing

  May 2012 - May 2018

  Owner

  Contracting with home builders to provide services necessary to acquire new residential building permits. Served as a direct representative, and liaison between municipalities and customers.

• 

  Woodside Homes

  May 2018 - now

  Working to increase predictability while reducing cycle time through standardizing, prioritizing, documenting, and educating. Responsible for overseeing the global Woodside production system for the division, while managing the tactical & strategic work of daily schedule maintenance and the starts cadence of the production system based on the construction schedules and Trade Partner capacity. Responsible for the BuildPro scheduling system and templates, serving as the division Subject Matter Expert. Working with division leadership team to ensure accuracy of financial forecasts and budgets. Committee created and implemented standardized policy and procedures, as well as SOPs and Play Book. Responsibilities were to be accountable for the overall implementation of the Customer Care Experience with the Woodside Customer. Ensure timely response to all warranty concerns and have a passion for excelling in customer satisfaction while exceeding customer expectations.

  • Operations Systems Manager

    Oct 2024 - now

  • Fast Cycle Time Committee Member

    Oct 2019 - now

  • Resource Planning Manager

    Oct 2019 - Oct 2024

  • Home Living Experience Committee Member

    Nov 2018 - Jun 2020

  • Customer Care Representative

    May 2018 - Oct 2019