Swaroop Pydy

Experience

• 

  Prime Therapeutics

  May 2015 - Jun 2017

  ServiceNow Developer

  - Design, develop and maintain Service Catalog, ITSM, CMDB, Asset, ITOps in ServiceNow.- Improved system usability and automation through configuration and custom UIs.

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  Fragomen

  Jul 2017 - Nov 2017

  Senior ServiceNow Consultant

  - Greenfield implementation of ITSM on ServiceNow, transitioning from ChangeGear.- Integrations with Active Directory and SSO provider, enhancing identity and access management.

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  MassMutual

  Dec 2017 - Apr 2025

  - Built and led strategic implementation roadmaps for CSDM, IRM, FSO, App Engine, and SAM Pro, replacing legacy systems and enhancing enterprise efficiency.- Conducted a comprehensive license optimization review, reducing costs and delivering an 18-month forecast aligned with a strategic platform roadmap.- Established enterprise governance frameworks across strategic, technical, and portfolio layers, driving platform integrity, 99% SLA compliance, and a 1.5-day MTTR.- Designed reusable integration patterns for instant access provisioning using Flow Designer and IntegrationHub, delivering an 8x improvement in speed and scalability.- Mentored platform teams and architects on architecture patterns and best practices, ensuring scalable, sustainable solutions across the enterprise. Show less

  • Solutions Architect

    Dec 2020 - Apr 2025

  • Systems consultant

    Sept 2019 - Dec 2020

  • ServiceNow Implementation Specialist

    Dec 2017 - Sept 2019
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  ServiceNow

  Apr 2025 - now

  GenAI Architect