Jade Grow, MBA

Experience

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  Southern LA County Bowling Association

  Aug 2005 - Dec 2006

  Administrative Assistant
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  Disneyland Resort

  Jan 2007 - Jun 2015

  Disney Desk Representative & Concierge, Stores Scheduling Lead, Stock Replenishment

  Assisted guests with reservations, tickets, transportation arrangements, and recommended local attractions and dining options.Provided concierge services, including recommendations for entertainment, dining, and local attractions to enhance guest experiences.Arranged and organized shifts based on business needs, ensuring smooth operations within the work area.Managed administrative tasks including filing reports for medicals, jury duty, FMLA absences, and stock inventory documentation.Collaborated with hotel staff to ensure seamless coordination of guest services and concierge support.Provided guests with information on hotel amenities, address guest concerns and inquiries promptly, resolving issues and ensuring guest satisfaction. Show less

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  Wells Fargo

  Jul 2012 - Dec 2012

  Bank Teller

  Provided customer service by assisting customers with various banking transactions, including deposits, withdrawals, and account inquiries.Accurately handled cash transactions, including counting, verifying, and balancing cash drawers at the beginning and end of each shift.Processed a variety of banking transactions, such as cash deposits, withdrawals, check cashing, money orders, and cashier's checks, ensuring accuracy and compliance with banking regulations.Assisted customers with account-related services, including opening new accounts, updating account information, and providing account statements.Educated customers about the bank's products and services and cross-sold relevant products to meet their financial needs.Stayed updated on banking products, services, and industry trends through ongoing training and professional development. Show less

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  Knott's Berry Farm

  Jan 2013 - Sept 2013

  Guest Relations Specialist

  Managed inbound calls in a high-volume call center environment, providing exceptional customer service to guests, addressing inquiries, and processing ticket orders.Manage ticket sales including upselling, cross-selling, and promoting special offers and packages to maximize revenue.Built strong relationships with guests, fostering positive guest experiences and loyalty through effective communication and problem-solving.Maintained accurate records of guest interactions, ticket sales, and customer feedback, providing valuable insights for improving service quality and guest experiences. Show less

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  City of Downey

  Feb 2015 - Mar 2016

  Geographic Information System Intern

  Utilized GIS functions and Microsoft Office Suite to efficiently perform data digitization and documentation tasks.Electronically digitized existing as-builts, improving accessibility and referencing for approximately 15,000 records.Created a comprehensive GIS manual to enhance the city's GIS interface functionality and capabilities, facilitating easier usage and understanding.Supported administrative functions including submitting project proposals and finance requests, ensuring compliance with departmental procedures and requirements. Show less

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  Apex Systems

  Mar 2016 - Apr 2017

  Geographic Information Systems Technician

  Mentored editors and QA/QC personnel on projects, resolving disagreements and ensuring alignment with project objectives.Implemented policies and guidelines on projects, providing input for potential policy changes to improve project efficiency and quality.Demonstrated ability to work independently with minimal supervision, while also collaborating effectively with team members to achieve project goals.Proficient in GIS functions including data editing, researching, analyzing, and validating data to support project requirements.Communicated effectively with team members and leads, facilitating teamwork and ensuring clear understanding of project tasks and expectations. Show less

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  Vet's First Choice

  Jan 2018 - Dec 2018

  Pet Owner Support Specialists

  Managed inbound phone calls in a high paced phone call environment, providing courteous and timely service to all clients, addressing inquiries, and resolving issues.Assisted clients with placing orders and navigating online platforms such as Hybris and Magento, ensuring smooth transactions and customer satisfaction.Utilized Salesforce to create quality assurance (QA) cases, responding to emails, and making phone calls to follow up on client requests and concerns.Maintained accurate records of client interactions and order details, ensuring efficient follow-up and resolution of client issues. Show less

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  City Of Salina

  Jan 2019 - Mar 2019

  Utility/GIS Techinician

  Collaborated with water and sewer management teams to create, prepare, and maintain custom utility maps, ensuring accuracy and compliance with City standards.Utilized GIS mapping software such as ArcMap to collect, enter, and maintain data, enhancing efficiency and accuracy in utility mapping processes.Assisted with surveys and design of utility maps, providing valuable support in project planning and execution.Provided mapping support, addressed inquiries, and resolved technical issues. Show less

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  Beehive Insurance Agency, Inc.

  Jun 2020 - Dec 2021

  Assistant Account Manager

  Verify policy was received and issued correctly, verify policy limits, deductibles, and if there are any discrepanciesPrepare policies to be mailed/emailed to insured, prepare cover sheet and contact pageHandle all certificate requests that are received during the policy termPrepare ID cards when requested, attach checks, finance company noticed, billing noticed and notices of payments to client’s accountVerify, process, and bill endorsements from the carrier and update policy accordinglyPrepare and mail/email renewal review letters and summary of insurance to insured. Show less

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  Stansbury Enterprises, LLC

  Jul 2023 - now

  Business Owner

  Prepare loan signing documents and meet client’s at their preferred location to notarize documents. Perform Residential or Commercial property inspections, verifying occupancy status, condition of property, etc. Prepare documents, spreadsheets, edit or assist clients with setting up a website for their business