Cale Cindric

Experience

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  Pickleman's

  Jun 2016 - May 2018

  In Shop Worker/Delivery Driver

  - Ensured safe, accurate, timely, and efficient deliveries of products to customers- Interacted with customers, handled payment transactions, and prepared products forcustomers- Consistently collaborated with coworkers to ensure customers received the best possibleservice and fastest delivery possible- Prepared food in a timely manner and collaborated with managers to make sure I wasmeeting the goals of the company

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  Johnson County Community College

  Jan 2018 - May 2018

  Technical Support Technician

  - Assisted with day-to-day customer support requests and problem resolution needs- Participated in the testing and evaluation of new hardware and software technologies as well as implementation of prototypes and proof-of-concept solutions.- Provided basic problem resolution and support services for JCCC technologies such as hardware, software, network connectivity and access to college resources.- Utilized support tools, special access and provided documentation to assist in the support, maintenance and problem resolution for JCCC technologies.- Communicated with Multimedia Services and employees regarding event and equipment reservations. Show less

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  Sprint

  May 2018 - Nov 2021

  Network Operations Center Technician

  - Tests and analyzes network and network facilities (e.g., power, communication machinery, software, lines, modems, and terminals). - Advises supervisory Network Control positions of network communications failures or degradation and arranges corrective action plans- Manages and drives fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication- Creates and routes network tickets to appropriate designated fix agents the first time- Performs ticket management and escalations to drive problems to final resolution Show less

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  T-Mobile

  Nov 2021 - now

  T-Mobile Small Cell and DAS NOC Technician

  Network Operations Center (NOC) Monitoring: - Monitor the performance and health of T-Mobile's small cell, Pico’s and distributed antenna system (DAS) networks through the NOC. - Utilize network management systems to monitor alarms, network traffic, and performance indicators. - Conduct proactive monitoring to identify and resolve network issues before they impacted customer experience.Troubleshooting and Issue Resolution: - Receive alerts and alarms from the NOC systems and promptly investigated and resolved network issues. - Collaborate with cross-functional teams, including field technicians, RF engineers, and vendors, to troubleshoot and resolve network outages or degradation. - Utilize network analysis tools and diagnostic equipment to identify and rectify issues related to small cell and DAS deployments.Maintenance and Upgrades: - Perform regular maintenance tasks, including software updates, configuration changes, and system upgrades to ensure optimal network performance. - Conduct remote maintenance activities on small cell and DAS equipment, such as firmware upgrades and database backups. - Coordinate with field technicians to schedule and execute physical maintenance tasks, such as antenna alignments and hardware replacements.Documentation and Reporting: - Maintain accurate records of network events, alarms, and actions taken to resolve issues. - Prepare daily, weekly, and monthly reports on network performance, uptime, and incident resolution. - Contribute to the development and improvement of standard operating procedures (SOPs) for small cell and DAS network operations.Escalation and Support: - Provide technical support and guidance to field technicians and NOC team members during critical network incidents. - Escalate complex issues to senior engineers or vendors for advanced troubleshooting and resolution. - Working on the Security gateway issues - Pushing SW to radios when they have been replaced Show less