Yannick Barbero

Experience

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  MediaMatik

  Apr 2005 - Sept 2007

  IT Manager & Business Owner

  ► Duties:▪ Creation of a Computing Services company▪ Work as subcontractor for the most important Internet Access Providers▪ Sale, audit, installation, trainings and diagnostic for both hardware and software issues on Microsoft products mainly.► Results: ▪ Profitable activity during the two years of exercise.

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  Firmenich

  Oct 2007 - Feb 2008

  IT Team Leader

  ► Duties: ▪ Technical lead of a 10-15 technicians team. ▪ Software installation, scripting, imaging.► Results: ▪ Successful migration of around 4000 workstations and laptops from Win 2000 to XP.

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  Ralph Lauren

  Feb 2008 - Aug 2017

  ► Duties:▪ Manager of a 4 system engineers L3 team, assuring their development through a daily proximitymanagement, organizing training programs to enhance their technical abilities, ensuring highmorale, communicating job expectations and appraising performance, recruiting.▪ Cross-functional (matrix) management on daily operation or during projects management.▪ Responsible for the operation of the infrastructure SW & HW platforms in EMEA, US and APAC.▪ Designing and implementing new systems to make IT services more stable, reliable, competitiveand relevant to clients. Analysis of the workplace to detect services that need improvement.▪ Anticipate budgets need and liaise with all external suppliers to maintain agreed SLA’s andcontracts; Proposed strategy, recommended, planed, and implemented enhancements.▪ Establishing and maintaining strong relationships with clients, suppliers and business partners.► Results:▪ 2 complex migrations of the European headquarter Data Center.▪ Stabilization of the environment through problems solving, root cause analysis, monitoringenhancement initiatives and preparation of technical documentation.▪ Migration of Company Worldwide Citrix XenApp environments (at all phase of the servicelifecycle from strategy, design, transition, operation and service continual improvement).▪ Numerous large scale completed projects (Secured pull-printing solution implementation,customer data capture system put in place, migration of exchange messaging services, Migrationof Company MDM platform, consolidation to virtual initiative, costs reduction initiatives…).▪ Migration/integration of various infrastructure platforms to SAP (AD, Access Control…).▪ Proposed and Implemented a Follow-The-Sun type of coverage. Show less ► Duties:▪ Responsible for the support of the Ralph Lauren European headquarter Data Center and Serversfleet across Europe for both corporate and retail divisions, for both computing and storage.▪ Level 3 system engineering support on for 4500+ users in EU, 40000+ worldwide.▪ Support on Microsoft Windows servers and various roles, Citrix, VMWare, Active Directory,DNS, DHCP, GPOs, Exchange, SEP, SCCM, BES, File Servers…▪ Security hardening: upgraded equipment & OS following a defined patch management process,implemented the change control process at all times, ensured policies were maintained.▪ Ensure security of data, SAN storage, network access and backup systems; control structures.► Results:▪ Mentor team to working on problems management of major incidents at the company levelworldwide, troubleshooting, RCA, workaround description, to ensure a reliable environment.▪ Development of a strong service delivery mentality with real attention to quality and excellence. Show less

  • Operation Manager - IT System Engineering

    Jul 2012 - Aug 2017

  • IT Server Services engineer

    Feb 2008 - Jul 2012
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  Dell EMC

  Jan 2018 - now

  Services Account Manager

  Proactively manage service and support issues and accelerate problem management for the most complex Dell EMC information environments at International Enterprise Segment.► Relationship:▪ Account management.▪ Trusted advisor.▪ Understand business objectives and IT needs of covered assets.▪ Service advocate within Dell EMC.► Prevention:▪ Operational review including reporting, analysis and recommendations.▪ Risk management (Best practices, Maintenance, Lifecycle, Out of warranty).▪ IT Service Management best practices adoption for operations efficiency.► Support:▪ Escalation and crisis management support.▪ Oversight and coordination of service exceptions.▪ Central point of accountability for Dell EMC services.► Collaboration:▪ Joint Dell EMC account and service delivery planning and execution.▪ Early involvement in projects from a support and an operation stand point.▪ Service operations plan delivery. Show less