Cesar Alvarez

Experience

• 

  Secretaria de Economia

  Apr 2010 - Nov 2010

  Administrative Assistant

  ● Project Evaluation of Fondo PyME, Capital Semilla and Proyectos Productivos.● Scholarship Management of the Harvard Manage Mentor Plus Program● Financial Program Advisor● Participation on Semana Regional PyME Occidente y en la Semana Regional Jalisco Emprende and Cruzada por los Negocios Jalisco 2010: Fortaleciendo las habilidades empresariales de los jaliscienses

• 

  Teletech

  Feb 2011 - Oct 2018

  Responsible of the "Pay in Advanced Spanish and Postpaid English" Lines of business with KPIs in Customer Satisfaction/Resolution on a timely manner, an operation with +/- 500 agents. Synergy with other departments (Business Support, IT, Original Equipment manufacturers, HR, Payroll, Facilities, WFM...) was crucial to maintain the operation going while building rapport and engagement with the front-line and the leadership team. Strong relationship with stakeholders to negotiate KPIs and strategies as per the business needs. Show less

  • Project Manager

    Jan 2017 - Oct 2018

  • Customer Solutions Manager

    Jan 2016 - Jan 2017

  • Team Lead

    Feb 2011 - Dec 2015
• 

  Hewlett Packard Enterprise

  Apr 2019 - now

  Stakeholder Management in the Digital Experience & Communications department with the objective of maintain and enhance a Portal that supports the channel distribution for the HPE products. Coordinator of the training framework experience and Portal contact management.

  • Portal Standards, Governance, Support Lead & PMO​

    Nov 2022 - now

  • NA/LAR Digital Experience & Communications Lead

    Jun 2021 - Nov 2022

  • AOM AMS DEC Internal Lead

    Jan 2020 - Jun 2021

  • Stakeholder Management

    Apr 2019 - Jan 2020