Charles J. Franklin, Jr.

Experience

• 

  IKON Office Solutions

  Jan 1996 - Jan 1999

  Field Technician (Canon Copiers)

  - Installed, repaired and performed preventative maintenance on Canon copier equipment- Performed troubleshooting / diagnostics (to spec)- Trained & mentored several new field technicians- Managed a daily "car stock" inventory- Managed a 3 zip code 'territory' area (related to assigned equipment)

• 

  Agilent Technologies

  Jan 1999 - Jan 2002

  - Created microwave and telecommunications manuals- Created installation guides and programming references- Created end-user manuals & guides, based upon device functionality- Interviewed engineers, programmers and developers to further understand device capabilities- Followed writing style guidelines closely- Proofread, updated and edited various guides & manuals- QA / validation of unreleased test and measurement equipment - Created hardware & firmware documentation using Adobe FrameMaker+SGML- Consistently met stringent documentation and project deadlines- Created installation notes and user manuals for a diverse customer base

  • Learning Products Developer (Technical Writer)

    Jan 2001 - Jan 2002

  • Technical Writer

    Jan 1999 - Jan 2001
• 

  VSP | Eyefinity, Inc.

  Jan 2002 - Jan 2004

  CC Representative

  - Provided technical phone support for customer-facing e-Commerce site- Created an HTML / Flash intranet site for in-house Call Center

• 

  Eyefinity

  Jan 2004 - Oct 2005

  - GUI for end users- Marketing and eCommerce ad campaigns- Created/edited graphics and developed web content- File deployment / Production deployments- Wrote requirements / Go Papers and dependency checklists (including on-line help)- Unit testing & QA- Product promotion, via websites and graphics / branding - GUI for end users- Marketing and eCommerce ad campaigns- Created/edited graphics and developed web content- File deployment / Production deployments- Wrote requirements/Go Papers and dependency checklists (including on-line help)- Unit testing & QA- Product promotion, via websites and graphics / branding

  • Graphic Designer

    Jan 2005 - Oct 2005

  • Jr. Graphic Designer

    Jan 2004 - Dec 2004
• 

  VISTAKON (full-time on-site contractor)

  Jan 2006 - Jan 2015

  Web Designer | HTML Specialist

  - Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver, InDesign)- Website Design + UI/UX Design/Development- Responsive Web + UI/UX Design/Development (RWD)- HTML, CSS, 'light' jQuery- eCommerce Design/Development- Design/Maintain graphics and web initiatives for the ACUVUE® Brand- Design/Maintain graphics and web initiatives for VISTAKON Pharmaceuticals, LLC- Development of internal/external websites- Work with Marketing & eBusiness group to create dynamic web initiatives- Work with 3rd Party vendors to coordinate development efforts- Develop advanced HTML pages (using latest web methodologies)- Cross browser development/troubleshooting- Project Management Show less

• 

  Top Source Realty, LLC

  Jun 2015 - now

  Licensed Broker Associate | Design Professional & Technical Communicator - REO Real Estate Sales, Contract Preparation and Lead Capture- Bookkeeping, Office Management, Payroll and File Management- BPO(s), Visual Inspections, CMAs and Listing Development/Maintenance- Web Content Updates (WordPress)

  • Real Estate Broker Associate

    Feb 2020 - now

  • Licensed Realtor®

    Jun 2015 - Feb 2020