Mercedes Rivera

Mercedes Rivera

Followers of Mercedes Rivera202 followers
location of Mercedes RiveraSan Jose, Costa Rica

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  • Timeline

  • About me

    Sr. Ad Feedback Ops Manager

  • Education

    • Universidad de Costa Rica UCR

      2008 - 2013
      Bachelor's degree Teaching English as a Second or Foreign Language/ESL Language Instructor
    • OBS Business School

      2022 - 2023
      Master's degree Strategic Management of Operation and Innovation
    • Tecnológico de Costa Rica

      2020 - 2020
      Business Analyst
  • Experience

    • Amazon

      Sept 2013 - now
      • Sr. Ad Feedback Ops Manager

        Jan 2024 - now
      • Manager, Andon Walk the Store

        Nov 2021 - Jan 2024
      • Strategic Account Services Manager

        Jan 2020 - Nov 2021
      • Senior Account Manager

        Jul 2019 - Jan 2019
      • Account Manager

        May 2018 - Jul 2019
      • Onboarding Specialist

        Jul 2016 - May 2018
      • Investigations Specialist

        Jun 2014 - Jul 2016
      • Customer Contact Representative

        Sept 2013 - Jun 2014
  • Licenses & Certifications

    • Scrum Product Owner Professional Certificate (SPOPC)

      CertiProf
      Jun 2021
    • Scrum Master Professional Certificate (SMPC®)

      CertiProf
      Jun 2021