Salma Tedjini

Experience

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  Freelance

  Nov 2020 - Feb 2021

  Freelance English Tutor
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  Helpjuice

  Jan 2021 - Feb 2022

  Customer Success Manager

  CSM & Salesperson at a B2B SaaS company→ Managed and nurtured a dynamic client pipeline using Pipedrive with a monthly influx of 50-60 warm leads.→ Delivered exceptional customer satisfaction by conducting thorough needs assessments, addressing pain points, and ensuring alignment with business objectives.→ Advocated for customers by effectively communicating their feedback to product management and development teams, resulting in continuous product improvements and reduced churn rates.→Led daily engaging product demo calls with potential customers, showcasing key features and addressing inquiries to drive conversion rates.→Implemented personalized follow-up strategies via calls and custom outreach campaigns, highlighting the value proposition of the product and its relevance to clients' business goals.→Facilitated seamless onboarding experiences for new customers, ensuring a smooth transition and maximizing product utilization.→Provided comprehensive customer support, managing inquiries and issues to ensure timely and satisfactory resolution.→Collaborated with different teams (Support, Product, Legal) to ensure smooth processes and improve customer experience. Show less

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  Copyted

  Dec 2022 - Apr 2024

  Copywriter

  Crafted diverse copywriting content, including persuasive email campaigns, engaging landing and sales pages, and dynamic social media posts tailored to client-specific goals and audiences

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  DataBees

  May 2024 - now

  Customer Success Manager