Salma Tedjini

Salma Tedjini

Freelance English Tutor

Followers of Salma Tedjini731 followers
location of Salma TedjiniTangier Metropolitan Area

Connect with Salma Tedjini to Send Message

Connect

Connect with Salma Tedjini to Send Message

Connect
  • Timeline

  • About me

    Customer Success Manager @ DataBees 🐝 | Helping Businesses Prospect Smarter | Copywriter

  • Education

    • Baccalauréat Libre - "Independent Candidate"

      2019 - 2019
      High School Diploma Physics Grade: Mention Bien / With High Honours

      I had my second Baccalaureate degree as an Independent Candidate through Self-Learning

    • Ibn Batouta High School

      2015 - 2018
      High School Diploma Mathematics With Honours
    • Université Abdelmalek Essaâdi Tétouan

      2019 - 2022
      Bachelor of Arts - BA English Language and Literature, General Mention Bien / Magna Cum Laude
  • Experience

    • Freelance

      Nov 2020 - Feb 2021
      Freelance English Tutor
    • Helpjuice

      Jan 2021 - Feb 2022
      Customer Success Manager

      CSM & Salesperson at a B2B SaaS company→ Managed and nurtured a dynamic client pipeline using Pipedrive with a monthly influx of 50-60 warm leads.→ Delivered exceptional customer satisfaction by conducting thorough needs assessments, addressing pain points, and ensuring alignment with business objectives.→ Advocated for customers by effectively communicating their feedback to product management and development teams, resulting in continuous product improvements and reduced churn rates.→Led daily engaging product demo calls with potential customers, showcasing key features and addressing inquiries to drive conversion rates.→Implemented personalized follow-up strategies via calls and custom outreach campaigns, highlighting the value proposition of the product and its relevance to clients' business goals.→Facilitated seamless onboarding experiences for new customers, ensuring a smooth transition and maximizing product utilization.→Provided comprehensive customer support, managing inquiries and issues to ensure timely and satisfactory resolution.→Collaborated with different teams (Support, Product, Legal) to ensure smooth processes and improve customer experience. Show less

    • Copyted

      Dec 2022 - Apr 2024
      Copywriter

      Crafted diverse copywriting content, including persuasive email campaigns, engaging landing and sales pages, and dynamic social media posts tailored to client-specific goals and audiences

    • DataBees

      May 2024 - now
      Customer Success Manager
  • Licenses & Certifications

  • Volunteer Experience

    • Communication

      Issued by Global Shapers Community Tangier on Apr 2023
      Global Shapers Community TangierAssociated with Salma Tedjini
    • Member of the communication department.

      Issued by ECDH on Jun 2018
      ECDHAssociated with Salma Tedjini
    • Communication Assistant

      Issued by YASA on Jan 2019
      YASAAssociated with Salma Tedjini