Sonata Martinaviciene

Experience

• 

  Litcargus , Ground Handling Company

  Oct 1996 - Aug 2002

  Senior Passenger Service Agent

  Passenger check-in, Lost & Found service (World Tracer) for Lufthansa, British Airways, Austrian airlines.

• 

  Scandinavian Airlines System

  Aug 2002 - May 2004

  Ticketing Agent

  Sales of airline tickets and services, passenger service at the airport, supporting travel agents and corporate customers.Handling of flight irregularities. Closing sales reports.

• 

  Air Baltic Corporatin

  May 2004 - Oct 2012

  Main duties:• supervising the day to day activities of a team of 14 service specialists at Call center Vilnius• driving operational efficiencies, raising customer service levels• managed team and individual performance. Monitoring staff attendance and performance levels. Scheduling staffing levels, planning for holiday and weekend cover• training of new staff & identifying training requirements of existing staff• creation and development of staff motivation system• presenting statistical analysis on Call center activities Show less

  • Travel advisor

    Mar 2011 - Oct 2012

  • Call center Supervisor

    Sept 2007 - Feb 2011

  • Senior Ticketing Agent

    Jun 2005 - Sept 2007

  • Ticketing agent

    May 2004 - May 2005
• 

  Save the Children Lithuania

  Jan 2013 - Apr 2015

  Fundraising Manager/Programme Coordinator

  • generate increased income from existing sources• development of proposals for projects that could attract new funding and long term partnership • finding new donors, increasing the number of donation boxes within Lithuania• planning marketing campaigns, organizing fundraising events • relations with direct partners-business companies• implementation of support projects for socially vulnerable families• building volunteer teams for fundraising activitiesAchievements: 300% increased income from 2% in 2013; 100% increased income from donation boxes within 2014; Show less

• 

  DPD Lietuva

  May 2015 - Aug 2016

  Pickup network development manager

  I was responsible for:• the growth and development of the Pickup shop network in Lithuania• looking for new Pickup shop partners, preparing agreements • control of billing process • preparation of customer satisfaction surveys• monitoring of Pickup parcels flow on daily basis• making system upgrades for Pickup shop parcel scannersAchievements: Within 1 year I opened 30 new Pickup shops. I was a member of project “Pickup shops migration to new operation system” implementation team. All partners were trained and have migrated to new operation system. Show less

• 

  Vilniaus vandenys

  Mar 2017 - Sept 2018

  Client Manager

  Main duties:• implementation of EU development projects for new customers• making agreements, developing strong relationships with new and existing clients• analysis of current data; making suggestions for improving process of new customers• making reports for projects

• 

  Meistras Algis MB

  Oct 2018 - now

  E-commerce project manager

  I am responsible for:• generating online sales of products manufactured by the company at Amazon, Etsy market places on daily basis• updating sites content, managing pages and products• maintaining inventory levels, and overseeing user flow/customer experience• annual planning of production and sales volumes• organizing shipping process, looking for best practices