Zachary Walrad

Experience

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  Target

  Jun 2014 - May 2015

  Stock Associate

  • Unloaded incoming shipment and restocking shelves• Trained and mentored incoming employees in logistics/flow teams

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  Wholesale Screening Solutions

  Jun 2015 - Jun 2022

  • Direct manager of Technical Writing team members, establishing goals andrewards to motivate for team success, and mentoring for professional and personaldevelopment.• Trains all Technical Writing team members in adherence of standards for writingstyle and format.Project lead on four-month assignment to complete over 60,000 criminalbackground checks utilizing over 60 analysts, trainers, and supervisors whiledeveloping and utilizing a ruleset new to the company.• Averaging 97% reduction of process-failure errors following successful roll-out ofuser documentation• Maintains high output, with over 1000 documents developed or updated between 2016-2021.• Established system of determining name commonality through analysis of over2.4 million data points, being utilized to designate the potential risk of subjects.• Subject-matter-expert and part of decision-making team on criminal processes inregards to FCRA and non-FCRA compliant background checks. Often consultedby departments such as Legal, Compliance, Marketing, Training, Quality, ClientServices, and Account Management on criminal operations procedures.• All responsibilities of Technical Writer and CBT Trainer, below. Show less • Established and maintains vision and direction of technical writing team, includingstandards of language and formatting in all output.• Works with Subject Matter Experts to develop and maintain Criminal Operationsand Verifications user documentation, used for completing over two millionbackground checks and verifications per month• Responsible for developing communication of all process changes throughoutCriminal Operations and Verifications departments• Established and maintains repository of all current and archived userdocumentation, including how content is hosted and accessed.• Determines document development/maintenance prioritization through analysis ofhistorical errors and future anticipation of volume and affected personnel.• Works with software developers and project managers at sister companies todevelop and maintain user documentation for their own systems.• Account owner and head administrator for LMS platform for employed companyand sister companies, comprising of over 600 employees. Responsible for allcontent published on LMS platform and its continued maintenance and delivery,including computer-based trainings incorporating self-developed assessments andvideo content.• Administrator on intranet platform for employed company, responsible formaintenance of over 300 employee accounts. Show less

  • Lead Technical Writer and CBT Trainer

    Feb 2019 - Jun 2022

  • Technical Writer and CBT Trainer

    Apr 2016 - Feb 2019

  • Criminal Research Analyst

    Jun 2015 - Apr 2016
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  InformData LLC (formerly Wholesale Screening Solutions)

  Jun 2022 - now

  Quality Management Systems Manager

  • Manage testing of all data sources used for research, track the outcome, and make suggestions or determinations to continue current process or seek and implement alternatives• Quality control on all InformData systems, documentation, and processes, as well as identify, suggest, and implement possible improvements factoring in productivity and quality rates. • Quality control on all client implementation and setups, including quarterly system pricing audits, as well as all software platform changes developed by technology teams, including automation products impacting client results• Product owner of operations process document library used by over 1200 employees, including the establishment and rollout of an internal chatbot for employee questions• All responsibilities of Lead Technical Writer and Computer-Based Training Trainer, below Show less