Fenerose Miras

Fenerose Miras

Followers of Fenerose Miras195 followers
location of Fenerose MirasMetro Manila, National Capital Region, Philippines

Connect with Fenerose Miras to Send Message

Connect

Connect with Fenerose Miras to Send Message

Connect
  • Timeline

  • About me

    Implementation Manager at Magellan Solutions Outsourcing Inc.

  • Education

    • St. Mary's College of Meycauayan - Meycauayan City

      2007 - 2011
      Bachelor of Science - BS Registered Nursing/Registered Nurse

      Activities and Societies: Dean's Lister

  • Experience

    • Conduent

      Sept 2013 - Aug 2019

      Having been certified by the client Instructor Certification Course, conducted training for about 20-25 new hires per class. Complete administrative tasks involving training such as preparation and hand-off which requires coordination with recruitment and operations. Provided coaching and feedback for class mentors and the class. Attended client meetings for updates and roll out of new processes. Evaluated transactions to ensure quality and attended both internal and client-facilitated calibrations to ensure consistency in scoring. Created learning plans for tenured agents as part of Continuing Education which are then rolled out through instructor lead deliveries and discussions. Show less

      • Senior Trainer

        Mar 2016 - Aug 2019
      • COPC Implementation Lead

        Dec 2017 - Jul 2018
      • Customer Care Team Lead - Chat

        Dec 2016 - Mar 2017
      • Customer Care and Product Trainer

        Sept 2014 - Mar 2016
      • Customer Care Specialist

        Sept 2013 - Nov 2014
    • Ninja Van

      Jul 2018 - Aug 2019
      Training and Quality Lead
    • Magellan Solutions Outsourcing Inc.

      Aug 2019 - now
      Implementation Manager
  • Licenses & Certifications

    • COPC CSP Registered Coordinator Release 6.0

      COPC Inc.
      Jul 2017
    • Organizational Learning and Development

      LinkedIn
      Jul 2018
      View certificate certificate