Nicole Suskin

Experience

• 

  Outsourcing Solutions Inc

  Feb 2005 - Mar 2006

  Account Representative
• 

  New Jersey Physicians United Reciprocal Exchange

  Mar 2006 - Jul 2020

  Lead Technical Advisor/Project Management

  • Used Salesforce CRM to develop statistical SWOT analysis reports detailing sales progress and marketing campaign ROI for presentations to executive management. • Provided insight into sales operations, developed strategic recommendations, and executed targeted sales strategies to drive growth• Used productivity tracking system to monitor daily sales operations, employee performance and time management.• Served as subject matter expert to team members in how to increase efficiency and maintain productivity.• Co-authored compensation contracts for sales employees, working towards satisfactory agreement between executive and employee goals.• Monitored metrics and marketing investments, customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Evaluated technical control manuals and operational documentation, editing content for clarity and compliance with regulatory standards.• Conducted procedural audits and analyzed findings to detect operational weaknesses for referral to management as potential areas of development focus.• Defined program-level goals and resource plans in coordination with underwriting and member services departments and senior staff.• Held weekly meetings with executive management to identify techniques to overcome sales obstacles and improve SOP compliance.• Calculated quarterly sales team commission reports for submission to CFO. • Managed administrative support team in maintaining accurate sales and campaign documentation.• Reorganized and optimized leads management and campaign efficacy by implementing and customizing Salesforce CRM solution. Show less