Claire Snow

Experience

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  ANC Ltd

  Apr 2002 - Jan 2008

  HR Officer

  Started my HR career as an Administrator and worked my way up to become HR Officer. Was involved in a range of HR tasks from advising Line Managers on people management issues, TUPE transfers, absence management, supporting in disciplinary and grievance situations up to an including dismissal, restructuring and employee relations.

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  FedEx UK

  Jan 2008 - Aug 2009

  Training Officer

  Training Officer for FedEx UK - I worked at the Head Office providing training on all the standard HR topics plus soft skills. It meant I travelled the country, saw a lot of depots and learnt so much about how to design and deliver training to suit your audience. It was my first venture into Training and a fantastic eye opener for me.One of the major projects I was proud of was launching a new cultural initiative to all senior managers and helping them cascade it down to their staff and embed it within the organisation. I also dealt with the first group on the talent programme for a number of 'shining stars'. By the end of this programme a third of candidates had obtained promotion. Show less

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  Staffordshire County Council

  Aug 2009 - May 2010

  Learning & Development Officer

  A quick venture into public sector L&D. Another great learning experience - I picked up knowledge on managing the financials with budgetary responsibility of over £250k.. Worked with key stakeholders to identify and commission training including the tender process. Attended some great leadership development courses and project management courses.

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  DHL Supply Chain UK

  May 2010 - Oct 2019

  Led workstream to analyse significant amounts of data to define over 40 payroll standards to simplify and govern the Payroll for 35,000 employees at nearly 300 sites within the UK operation.Facilitated workshops with the Payroll and HR communities to document the As Is and define the To Be ways of working.Carried out impact assessments with the HR, IT and Shared Services workstreams to ensure the defined standards were fit for purpose and legislatively compliant.Mapped and managed key stakeholders, providing regular communications on progress and simplifying complex ideas to enable sign off by the Senior HRBPs and the Board.Project Managed the definition and hand over of the Payroll Standards to the Shared Services Function for governance.Defined the governance structure and process to allow the ongoing monitoring of compliance to standards. Show less Provided consultancy service to the UK&I on all aspects of Learning and Development. Collaborated with HRBP's and Senior Managers to identify and design bespoke training solutions to meet business needs. Delivered training across the UK on Disciplinary, Grievance, Investigations, Absence Management, Employee Engagement and Culture Change which improved line management capability.Evaluated success and return on investment to create good business cases. Managed the Training Administration team within a Shared Service environment and a number of Training Solutions Consultants based nationwide. Launched a new learner management system which involved working with our team in Europe to ensure suitability of the system, full process mapping and generating work instructions. Delivered payroll systems training, managed team events for up to 150 people and planned and delivered large scale training plans nationwide, ensuring that customers expectations are exceeded and delivering on time and within budget.Working with the talent team on training programmes that supported high potential e.g. graduates, emerging leaders and apprentices. Analysed data and built a dash board of statistics to monitor key information e.g. course fill, trainer utilisation, cancellations, evaluations, adherence to SLA, which enable the to the team and customers to identify improvements and ensure good use of time and resources. Show less Working with HRBP's and senior management teams to identify training needs and then design and deliver solutions to up skill managers. Regional delivery of standard people management and soft skills training. Working with the talent team co-delivering programmes for potential new managers. Generating revenue to cover costs.Required excellent organisational skills and time management, negotiating with customers on cost and delivery timescales, coaching managers around process and communicating with all levels of the organisation. Show less Responsible for training and development of managers at the site (which had 1000 employees) including all HR training and soft skills training. Projects such as organising and delivering managers strategy events annually (for 130 managers), encouraging the use of appraisals and introducing NVQ qualifications in the Engineering team, launching succession planning and management development programmes for the site.Setting up the training department including all processes and managing the training co-ordinator. Identifying training requirements with key stakeholders and putting in place a training plan for the site.Managed the on site Learning Resource Centre including dealing with Union Learning Representatives, the Regional Organiser, our external supplier and managing the Learning Steering Committee for site. Show less

  • Business Change and Readiness Manager

    Aug 2016 - Oct 2019

  • Senior Training Solutions Consultant

    Sept 2013 - Aug 2016

  • Training Solutions Consultant

    Jun 2012 - Sept 2013

  • Training & Development Manager

    May 2010 - Jun 2012
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  DHL Supply Chain

  Oct 2019 - Feb 2021

  HR Transition Manager

  Mapped Payroll processes and documented complex Terms and Conditions for over 40 sites. Standardised payroll processing to simplify and automate calculations and identified significant time and cost savings.Collaborated with the HR, Finance and Operations teams to embed changes, agreeing communications approach for employees and Unions.Worked closely with the Shared Service Team to obtain and analyse payroll data and identify solutions to non standard processes and practices.

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  Lee Hecht Harrison

  Nov 2020 - now

  Associate Professional Branding Specialist

  Coaching candidates to create a market ready CV that is applicant tracking system friendly and supports their job search.

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  Snow Limits Consulting Ltd

  Nov 2020 - now

  Director

  Offering a wide range of services to support business make successful changes and solve problems often associated with business growth.HR Project Management - helping you to set up all your project documents, governance and structure.Project Team Support - need to build a project team quickly who know how to effectively communicate? Snow Limits provides training to support your team get up an running quickly and efficiently.Change Management - supporting you with all aspects of change management from training your team to lead through change, redesigning processes, designing and delivering training to embed new ways of working and implementing tools and techniques to make your change successful.Career Coaching and CV WritingHelping individuals manage change within their career whether that be a securing a new role, a change of direction or preparing for retirement. Show less

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  Snow Limits Coaching

  Nov 2021 - now

  Director

  At Snow Limits Coaching we are passionate about making the recruitment process fairer.We work with organisations on improving their recruitment processes and managing their restructuring and redundancies with empathy, giving employees the vital support to process the emotions surrounding the change. It means they can take their next career steps with confidence.Our approach is flexible and can be tailored to your needs, so whether it's a short CV and interview skills workshop right up to a 6 month coaching programme, we will design something to suit your requirement. Just message me to book a virtual coffee and chat through your requirements with no obligation or hard sales tactics.We also work with individuals and get a real buzz out of helping our clients write a great CV and plan and create a career they love, whether that's in an employed role, running their own business or ramping down to retirement.With over 20 years experience in HR, Training and Development and Change Management we bring a calm and pragmatic approach. We partner with some of the largest outplacement services to provide coaching and CV writing and bring this expertise to our own client work.If you need a CV and the prospect of writing it is filling you with dread, we'd love to help you. We create CVs for our clients that not only sound like them, but also show their unique skills meaning they have more confidence when sending it.We also help if you're at a career crossroads and not sure what to do next. We enjoy working with our clients to unjumble everything, identify a focus and create a plan of action. If you think this might be what you need, get in touch to find out more. Show less

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  North Devon+

  Dec 2021 - Jan 2023

  Business Advisor

  Providing guidance and coaching to businesses across North Devon that are starting up, diversifying or growing.North Devon+ work in partnership with North Devon Council and Torridge District Council to deliver busines support through the 'Business Boost' initiative. The initiative is aimed at helping local companies recover from the impact COVID 19 pandemic with free one to one tailored business support.They support new entrepreneurs, individuals who are exploring self-employment and business start-ups.I work with the business owners to help them apply for a Small Business Support Grant and deliver coaching on a range of topics like creating a business or marketing plan, forecasting sales and employing their first member of staff. This helps them to not just survive, but to take the next step to thrive within a changed operating environment. Show less

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  St Monica Trust

  Jan 2022 - now

  Project Manager

  Working with St Monica Trust to deliver project management support.Collaborating with different stakeholders to build a comprehensive project plan, project infrastructure and governance processes. Tracking and monitoring actions, risks and issues to ensure that the project works to key timelines.