Maryann Michael, PhD, GBHR

Experience

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  Ann's Beauty Salon

  Jun 2009 - Jan 2014

  Administrative Assistant

  • Assisted the owner with the hiring process of new employees, which included sourcing, reviewing applications, scheduling interviews, and conducting background checks.• Directed project efforts to create a digital platform for appointments to streamline bookings, improve customer satisfaction, and increase revenue due to ease of use for the customer.• Delivered candidates with strong hospitality/spa backgrounds, cosmetology experience, and best fit for open positions, resulting in a 90% hire rate.• Provided prompt and courteous service to clients, keeping appointments in calendars, and communicating changes to customers and cosmetologists in a timely manner. Show less

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  Victoria’s Secret & Co.

  Feb 2011 - Jul 2011

  Sales Associate

  • Achieved customer service and positively impacting business performance• Motivated other employees by example of delivering great service to customers• Gained experience in a fast paced and high stress environment

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  Macy's

  May 2014 - Oct 2014

  Sales Assistant

  • Sold and promoted merchandise and exceeding daily quotas with increased productivity • Directed product installation control and design areas with great attention to detail• Recognized by upper level management as a dedicated, patient, and goal oriented employee • Oversaw the agency of incoming employees

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  Shingari's School of Rhythm

  Oct 2014 - Nov 2016

  Dance Instructor

  • Built interpersonal relationships and demonstrated leadership skills through personal and professional interactions between parents and children• Independently resolved scheduling conflicts by making a decision to compose a detailed plan that includes all instructors and their availabilities • Collaborated with teams and interacted with culturally diverse people• Increased repeat business by maintaining customer relationships through weekly communication and updates• Trained incoming dance instructors on safety, rules, and responsibilities Show less

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  Hon Soul Speak

  May 2015 - Nov 2016

  Human Resources Generalist

  • Created and delivered employee surveys and analyzed the data to assess the organization's culture to identify areas of success and improvement.• Managed HR functions at a growing marketing company, including recruitment, employee development, performance management, and utilized ADP for payroll and benefits.• Utilized Taleo to source candidates, track communication with applicants, onboard new hires, and generate reports which saved many hours of administrative time each month.• Developed "Buddies" a mentoring system within the onboarding process to ensure all new sales associates were mentored by existing employees creating an inclusive environment and reducing new hire turnover. Show less

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  The Walt Disney Company

  Jan 2017 - Jan 2018

  Project Portfolio Management Intern

  • Owned a subset of a $47M e-commerce portfolio and was the team's go-to person for program capacity planning, ensuring proper human resource levels, and reducing the number of overtime hours worked.• Led weekly staffing strategy sessions with leaders across e-commerce programs to consult on budget variances in quarterly forecasts, influence without authority, resulting in $5K to $15K in monthly savings. • Trained new Project Managers on Clarity PPM and provided support for the launch efforts of a business unitmerger, reducing stress on teams resulting in no significant issues identified in the initial stages of the merger.• Performed in-depth testing of Program Management software and developed detailed preparation tools for Project Managers to ensure ease of adoption and increased efficiency. Show less

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  The Chicago School

  Jan 2018 - Jun 2019

  Assessment Center Coordinator

  • Led and worked with a team to design bi-annual assessments for graduate students in the I/O Psychology Department; students' performance on their assessment was used as an indicator of their progress in the Master’s program.• Coached leaders on how to develop assessors to remove bias and evaluate students with fairness, meeting the assessment center's strategic vision and achieved an average of 90% agreement in interrater reliability.• Developed deep knowledge of Workday HRIS to support learning and performance management initiatives, resulting a greater retention rate of assessors. • Established a database that analyzed participant data, which was used to create best practices for the academic curriculum and informed strategic decisions on how to improve classes and maximize student outcomes. Show less

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  YMCA of Greater Indianapolis

  Jul 2019 - Jan 2021

  Training Manager

  • Analyzed learning gaps and training needs to strategize staff development programs to make them meaningful, resulting in increased efficiency with a 50% increase in productivity.• Implemented a custom training tracking system proactively through Microsoft Excel, resulting in an average of $2,000 savings per month for the organization, a total of $24,000 saved annually. • Consulted on the organization's learning and development content in Ceridian's HRIS, providing employees with a comprehensive in-house library of resources, eliminating the need to use outside learning solutions.• Designed association-wide training programs to ensure government compliance in various areas, including workplace safety and risk, harassment, and child abuse prevention. Show less

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  The Walt Disney Company

  Jan 2022 - now

  • Org Management HRIS Analyst

    Apr 2022 - now

  • Casting Services Coordinator

    Jan 2022 - Apr 2022