Wei May Lee

Experience

• 

  APL

  Jan 2014 - Jan 2015

  Human Resource, Analyst

  • Responsible to prepare HR documents (e.g. offer letter, temporary / contract employment renewal letter, confirmation letter, etc.)• Update staff movement on timely basis for 300 employees.• Follow up with AMs/TLs for on time submission of performance statistic and supporting documents for all confirmation, conversion / renewal of contract employment.• Maintain up-to-date HR information in system and liaise with IT department for any system issues and system enhancement.• Prepare periodic HR reports and other ad-hoc reports (e.g. headcount report / resignation statistic report / corporate KPI / clear leave report.• Handle employees claims (e.g. expenses reimbursement / fixed asset insurance claim)• Assist in any other jobs as assigned by superior from time to time (e.g. filling / coordinating interview) Tunjukkan kurang

• 

  Tropicana Corporation Berhad

  Jan 2015 - Sept 2017

  Executive, Group Human Resource

  • Ensure payroll is completed accurately in timely manner for 450 employees, including verify employee’s monthly overtime claims (3 payroll runs in a month).• Monitor employee’s confirmation / renewal of contract employment; prepare and follow up on related HR documents (e.g. confirmation, promotion, transfer, etc.)• On-time submission of government statutory, and to ensure HR practice is always statutory compliance. • Process yearly EA form and submission of Form E for both active and dormant company.• Handling HRDF claim submission and reimbursement. • Employer registration of government statutory for any new subsidiary company formed. • Liaise with government statutory bodies such as KWSP, SOCSO, and LHDN for any related matters / correspondence.• Generate and monitor employee’s monthly attendance record. • Carry out any other duties and ad-hoc assignments as and when required (e.g. liaise with outsource training provider to arrange training courses, SOCSO claim, etc.) Tunjukkan kurang

• 

  Novartis Malaysia

  Jan 2017 - now

  • Lead continuous initiatives to optimize operations and efficiency.• Build and cultivate team spirit to strengthen collaboration and promote growth in team.• Coach and shape the right mindset of team to provide excellent customer service experience.• Monitor customer service metrics and identify areas of improvement. • Knowledge contributor to create, review and keep knowledge base up-to-date. • Deliver training to new hires, LMs and HRBPs in China to introduce HR Services and HR systems.• Regional SME for Customer Service.Key Achievements:• High performer 4 years in a row.• Successfully increased call handling rate for 79% when Query Management team established. Restructure the team and work to increase the productivity of each agent and to enhance customer experience. Introduce Work Instruction, best practices to handle FAQ, process simplification and etc. In 2022, YTD call handling rate achieve 99%, SLA achieve 99% and CSAT score achieve 97%. • Successfully leading the team to introduce more than 100 of Knowledge Articles on internal portal to promote self-serve and self-solve solutions to associates. • Collaborated with China counterpart to launch WeChat for HR Services to allow associates access to HR information anywhere and anytime. Create WeChat articles and successfully engaged our associates, especially Field Force. • Proactively take part in projects, including but not limited to HR automation projects, Learning SOP reclassification. • By joining a site initiative (Develop Talent & Grow Capabilities), successfully rolled out programs and platform which aim to elevate and leverage internal language capabilities to build a strong language talent network, including Language Mentorship program, Language courses, and in-house Proofreading platform. • Completed 10-months Talent Exchange program in REFS to work with internal and external counterpart to support KL office relocation project. Tunjukkan kurang

  • Hire to Retire Senior Expert

    Apr 2020 - now

  • Hire to Retire Expert

    Apr 2019 - Jan 2020

  • Hire to Retire Specialist

    Jan 2017 - Jan 2019