Richard A. Baron, P.Eng.

Experience

• 

  Imperial Oil

  Jan 2001 - Jan 2005

  Led, facilitated, and educated teams in process improvement initiatives that identified root cause, reduced costs, and enhanced customer service using Six Sigma. Collaborated with business partners, identifying improvement opportunities and building business cases to justify improvements. Mentored Six Sigma "Green Belts".• Identified and implemented opportunities that reduced Help Desk costs $300K/year by optimizing asset inventory, moving costs, repeating failures, identifying customer resolvable issues, and streamlining contracted services.• Identified ways to reduce project cycle time, saving $670K/year, by streamlining project management process.• Led "Printing Cost Reduction Project", identifying $635K in annual cost reduction opportunities.• Improved security access administration process efficiency, providing enhanced customer productivity and benefits of $140K/year. Show less

  • Operations Integrity Group Leader

    Jan 2004 - Jan 2005

  • Continuous Improvement Specialist

    Jan 2001 - Jan 2004
• 

  ExxonMobil

  Jan 2005 - Jan 2013

  Identified opportunities for improvement in company’s corporate-wide configuration management database (CMDB) processes, tools, applications, policies, and procedures to increase data integrity. Enforced CMDB standards, policies, and procedures for 6K IT users accessing over 1M IT assets. Monitored, measured and reported on data quality. • Decreased data quality defects >75% in 6 months by resolving complex CMDB data quality issues.• Developed CMDB CBT training that exceeded internal training organization’s quality expectations, enabling easier editing, preparation and packaging of material for use among global staff. Show less Communications and User Change Management Lead, IT Global Projects 2009 – 2012Developed and executed change management, communications, and training plans for corporate-wide introduction of SharePoint ($16M, 100K users). Acted as corporate focal point for communicating program status.• Facilitated workshops, surveys, and focus groups with key stakeholders, developing and obtaining support for master change plan that integrated end user facing change activities for introducing new technology (SharePoint) to 100K users.• Developed multi-media multi-level training program that offered training roadmaps by role, leveraging self-study options to meet user requirement for flexible, just-in-time, cost-effective training.• Collaborated with vendors to deliver corporation’s first virtual training offer, achieving 75% cost saving over traditional classroom training.• Created change rollout kits that optimized sharing of change management resources and provided marketing materials, communications templates, training roadmaps, and best practices to business stakeholders, allowing stakeholders to tailor rollout to meet specific business unit needs. Show less Facilitated global operations acceptance (GOA) process to ensure projects met required standards prior to transition to support. Assisted projects to ensure timely completion of deliverables that met quality expectations.• Raised bar for GOA team performance by reducing waste and recycle in GOA processes, resulting in an increase in project throughput.• Leveraged continuous improvement skills, facilitating resolution of project problems and putting projects back on track.• Achieved 100% compliance with quality requirements for all projects and all completed GOA deliverables without delaying any projects by creating effective partnerships with project managers, resulting in early issue identification and resolution. Show less

  • CMDB Master Data Lead

    Jan 2012 - Jan 2013

  • Communications and Change Management Lead

    Jan 2009 - Jan 2012

  • Senior Operations Acceptance Analyst

    Jan 2005 - Jan 2009
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  Master Process Issues | Drive Cost Savings | Improve Customer Experience

  Jan 2013 - now

  Process Improvement Specialist