Ravali Eathalapaka

Experience

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  Tata Consultancy Services

  Jun 2016 - Dec 2019

  System Engineer

  • Worked with various projects such as web application development, production web application support with in ASPAC, EMEA and LATAM regions for Johnson and Johnson client.• Participated in the process of recruitment of new trainees in the organization and provided training and development for new recruits in the team.• Created documentation for Standard Operating procedures and reporting of tasks and issues using reporting tool.• Worked closely in a client-oriented environment to coordinate with clients as a direct point of contact to provide customer service.• Delegated the work among the team members and conducted agile scrum meetings to ensure consistency with client’s development standards and service level agreement. Show less

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  Hinduja Group Limited

  Jul 2020 - Sept 2020

  Customer Service Advisor

  • Managing customer queries promptly in line with our first-class customer experience mission.• Owning individual customer situations, by following them through to successful conclusions.• Updating customer accounts and case notes, ensuring their privacy to assist with developing accurate facts and statistics.

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  UCLan Business and Management Society

  Sept 2020 - Feb 2022

  Commitee

  Working as Scrum master for the society , to implement agile project management methodologies in the implementaions of tasks and to train team members on Agile methodology. Working with various teams at UCLan to organise events for student members of the society.

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  University of Central Lancashire

  Oct 2020 - May 2024

  • To provide support for the professionalism and pastoral processes and staff across the MBBS Medicine course. This will include supporting the e-portfolio system.• Undertake administration in relation to Event Form submissions including stakeholder management.• Assist with the management of the e-portfolio system including supporting staff and students.• Database management by generating reports from the Professionalism Lapse database for internal school use and co-ordinate and compile recorded data into a user-friendly format for transfer to the regulatory body (GMC).• Assist the Professionalism Lead and internal stakeholders with the processes for student registration with the GMC and application to UKFP, in addition to professionalism, portfolio, and pastoral support.• Support organisation of the professionalism and portfolio teaching programme including the Academic Advising / Portfolio Tutoring system; also support other elements of small group teaching as required such as communication skills.• Assist with assessment-related activities such as invigilation and the running of OSCE examinations.• To adhere to appropriate data collection standards and protect confidentiality throughout this work in accordance with GDPR regulations.• Respond to general student queries regarding professionalism and pastoral matters, signpost as appropriate, along with scheduling and minuting professionalism meetings.• Assist with the management of the Professionalism Lead and Event Forms email box as required. Show less •Supporting administration of the financial claims and processes and maintaining comprehensive and accurate records of claim evidence.•Maintaining comprehensive and accurate records of project activities and liaising with project team members•Liaising with partner organisations, external authorities, and business support agencies to provide data and answer general queries relevant to the project. As well as ensuring that the required standards for documentation are fully understood and complied with•Providing administrative support to the Project Manager, including arranging meetings with partner organisations.•Content writing and publishing publicity material for websites, flyers, leaflets, and newsletters.•Facilitating project steering group meetings and overseeing event management. Show less • Supporting the planning of student experience activities and events.• As part of the referral review team to prioritise, respond and understand requests for support. Additionally, making specialist service referrals where appropriate.• Supporting students by enriching their UCLan experience by providing a high-quality information service.• Advising and guiding students on UCLan Careers service by promoting the events to students and giving presentations on the resources available through Careers support. Show less • Enabling student’s views to be included in the decisions made about courses at UcLan and promoting the initiative of staff and student partnerships • Giving learners a voice within the University and provide them with a sense of ownership over their experience due to their power to influence change.• Gaining and analysing student feedback to ensure that their perspectives are considered in management decision making.• Actively participating in Student-Staff Liaison Committee meetings, as well as proactive liaising with the Students’ Union and University staff so that suitable changes are considered from student feedback.• Recruiting and selecting via staff selection panels in my student representative responsibility. I received personal appreciation from the Head of School for my maturity and related expertise. Show less

  • Professionalism Support Officer

    Oct 2023 - May 2024

  • Project Administrator

    Sept 2022 - Dec 2023

  • Student Support and Careers Ambassador

    Sept 2020 - Aug 2022

  • Course Rep

    Oct 2020 - Feb 2022
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  Peston City Council

  May 2021 - May 2021

  Poll Clerk

  • Managing voters by giving them instructions and ensuring election processes are followed correctly.• Checking electors voting eligibility at polling stations and ensuring they understand the formal process regards the issuing of ballot papers.• Leading on the preparation, layout, and related housekeeping of polling stations.• Complying with the instructions of the Returning & Deputy Returning Officers and their Presiding Officers.