Umair Mahmood

Experience

• 

  HBL - Habib Bank Limited

  Jul 2019 - Oct 2022

  Work Experience related HBL Digital & Branchless Banking Operations. "Customer Support Functions/Responsibilities" : Branchless Banking Payments, Disbursement, Disputes, Complaints, Tax Deduction Certificates, Agent Onboarding, BISP / Ehsan Kafalat Funds, Settlement. ° IFT, IBFT & ATM CASH WITHDRAW Disputes resolution & Settlement HBL Konnect (Digital) System and Core banking system. ° BISP Transaction Disputes Resolution . ° ATM Withdrawal Disputes Resolution . ° Cash Deposit related issues. ° Transfer in & Transfer Out transaction issues. ° Redressing the customer's Complaints related Branchless Banking and provideing possible available solutions. ° Disbursement of agent commission related transactional, bill payments, Cash Deposit, Cash withdraw etc. °Reconciliation between two internal GL of branchless banking (Sybase Deposit & BB Settlement)° Maintaining and Issued branchless banking agent Tax deduction Certificates.° Maintaining branchless banking Agent Accounts, onboarding agents profiles on branchless banking system and closure agent accounts. ° BB Account linked with core banking system. Show less

  • Assistant Manager Digital & Branchless Banking Operations

    Nov 2021 - Oct 2022

  • Support Officer Digital & Branchless Banking Operations "Konnect by HBL"

    Jul 2019 - Nov 2021
• 

  United Bank Limited

  Nov 2022 - now

  Client services & Product Implementation Transaction Banking Cash Management and Employee Banking

  PAYMENTS, COLLECTION, DISBURSEMENT ° Transaction Banking Group ° Cash Management & Employee Banking ° Corporate investment Banking Group"Responsibilities"Customer Support & Product Implementation ° Assist in UBL Digital Customer Portal (DCP), Cash Management, Payments, Collections & Disbursement related issues. ° Training to the users of DCP, Collection and disbursement via zoom, Cisco and physically visits. ° Coordinate with Product team , Sales Relationship Teams , Implementation Teams and Respected Branches for customer requirements . ° Coordinate with Operations and Technology department for detailed investigation and early resolution of customer complaints or inquiries. ° Manage (Business Partner ) Transaction Banking, Corporate Customer Services and ensure all issues and queries generated by internal units & customers are being resolved in a timely and efficient manner. ° Implementation of agreements for employee Banking, Disbursement, Collection & onboarding corporate clients/companies. ° Redressing the UBL Business Partners Complaints related Cash Management and Employee Banking and providing possible available solutions Show less