Maggie Scott

Experience

• 

  Panera Bread

  Nov 2006 - May 2011

  Associate Trainer

  Responsibilities included:• Assisting customer in placing order, gathering bakery orders, taking catering orders etc.• Responsible for assembling the food, closing and opening duties of the kitchen etc.• Prepping bakery and food line good for the entire store.• Training Newly Hired Employees

• 

  Cox Media Group

  Jan 2011 - May 2011

  Events and Promotions Intern

  • Assisted in the setup, breakdown and management of a multitude of community events.• Writing script for advertisements on air, i.e. press releases for upcoming events or new information on local establishments.• Responsible for managing and updating company website, writing various articles on daily news. • Creating promotional items and packages for clients. • Various administrative duties.Events worked for Cox Media Group include:•Two (2) Downtown Concert Series- Yes & Blues Traveler •Mount Dora Art and Folk Festival•Various ticket giveaways and promotions for local events Show less

• 

  Wall St. Plaza Enterprises

  Aug 2011 - Dec 2011

  Events and Marketing Intern

  • Managing various forms of social media, i.e. Facebook, Twitter etc. • Creating press releases for events hosted by or in partnership with WSP.• Assisted in the setup, breakdown and management of said events.• Various administrative duties. Events worked for Wall St. Plaza include:• Orlando Calling Music Festival• Surf Expo• Various Block Party Events

• 

  Apple

  Dec 2011 - Feb 2017

  • Administrative duties in regards to Genius Room (repair room) and customer repairs/property.• Handling all incoming and outgoing customer contact. Updating customers on repairs, scheduling pick up and drop off of machines and handling customers questions or concerns. • Organization of technicians. Scheduling repairs, ordering and managing parts needed for repairs, communicating with offsite repairs facilities. • Managing operation of Genius Room. Ordering supplies needed, cleaning and organizing all areas of Genius Room, communication with leadership on behalf of team etc. Competencies acquired during career at Apple Inc.:• Able to handle multiple tasks in a timely and efficient manner.• Developed best strategies and organizational practices that help deliver an excellent customer experience.•Developed strategies on the fly and handled a multitude of scenarios both usual and unusual to my current role.•Enhanced my composure and organizational skills to provide a better experience for the customer and my team. Show less • Certified to troubleshoot and repair Mobile and Mac devices.• Responsible for assisting customers by answering questions or repairing their devices.• Various administrative duties in regards to the Genius Room, i.e. taking/making customer calls, organization of repairs and technicians, managing parts etc.• Familiar with virtually all processes and procedures that encompass my current and past roles qualifying me to train newly hired technicians. • Facilitating daily meetings to enhance communication amongst team.• Facilitated training sessions and team training seminars encompassing a pilot program launched at the Millennia store for the entire company. Show less

  • Genius Administrator

    Sept 2015 - Feb 2017

  • Family Room Specialist

    Dec 2011 - Sept 2015
• 

  Push

  Feb 2017 - Jan 2022

  As Digital Project Manager I am responsible for the oversight and management of project objectives for all digital and interactive projects. Duties include maintaining comprehensive project plans such as timeline creation and management, internal and external communication, new business proposals, status reports and managing any changes or updates to project plans. I am also responsible for the management of our internal Development Team. Duties include communication of technical information from team to agency, using various project management tools to create tasks and manage progress of projects, identifying risks and taking action as well as keeping team members motivated. Projects include: Corkcicle, SonnysBBQ, Paris Baguette, TELETIES, Zesty Paws, Tijuana Flats, Anthony’s Coal Fired Pizza, RIP-IT Sporting Goods, Great American Cookies, Maid Pro, Cultural Council of Palm Beach County, Hilton Grand Vacations, Arthur's Catering and more. Show less

  • Digital Project Manager

    Mar 2018 - Jan 2022

  • Digital Project Coordinator

    Feb 2017 - Mar 2018
• 

  Universal Destinations & Experiences

  Jan 2022 - now

  Hired on as a full time Team Member, August 2022.

  • Scrum Master - Project Manager

    Jan 2024 - now

  • Project Manager II- IT

    Aug 2022 - Feb 2024

  • Project Manager- IT

    Jan 2022 - Jul 2022