Udaya Thapa

Experience

• 

  Whole Foods Market

  Oct 2019 - Sept 2022

  Grocery Associate

  - Stayed current on available products, store promotions and customer service policies to better serve shoppers.- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.- Trained new employees in specific job requirements.- Demonstrated new products, procedures and techniques to employees.

• 

  LMU PARTNERS LLC

  Dec 2021 - now

  Owner

  - Provided exceptional customer service, resolving issues promptly and fostering long-term client loyalty.- Managed email marketing campaigns to drive revenue growth and customer engagement.- Streamlined order fulfillment processes for faster shipping times, improving customer satisfaction rates.- Managed financial aspects of the business, including budgeting, expense tracking, and tax preparation, ensuring profitability.

• 

  Apple

  Sept 2022 - now

  - Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.- Provided exceptional customer support, resolving complex technical issues with effective communication skills.- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.- Provide exceptional customer service by diagnosing and troubleshooting hardware and software issues on Apple devices, ensuring timely and effective solutions.- Stay updated on the latest Apple technologies and product offerings, participating in continuous learning and training to provide knowledgeable and up-to-date assistance to customers. Show less - Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.- Delivered Demo experience to customers during the launch of Vision Pro. - Completed troubleshooting and diagnostics on company resources.- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Show less

  • Technical Specialist

    May 2024 - now

  • Specialist

    Sept 2022 - May 2024