Madhur Agrawal

Experience

• 

  Ebix

  Apr 2003 - Oct 2004

  Programmer Analyst

  With Ebix Inc. Atlanta, USA: • Received the Star Team Performer Award for demonstrating outstanding commitment, hard work, great team spirit, ownership & high technical excellence and solving various critical field issues in BUKS product for Brit Insurance (London) in 2004• Appreciated by customers for delivering the highly complex claims module with high quality• Actively participated in logging and fixing the issues in cross-functional modules in the project• Actively involved in fine-tuning the project requirements by participating in technical discussions with the customer both onsite and offsite. Show less

• 

  Aricent

  Nov 2004 - Oct 2013

  Technical Leader

  With Aricent Technologies:• Bagged the Team Excellence Award for representing great team spirit, ownership and high technical excellence for GTT Actions feature enhancement of Tekelec’s Eagle STP product in 2009• Efficiently managed the entire project SLDC from requirements gathering to the final product delivery to the end customer with high quality• Actively involved in achieving the highest customer satisfaction survey rating year after year • Capably resolved complex customer service requests (field issues) on the live running nodes multiple times, without affecting the live traffic on the node.• Received accolades from the customer for delivering large features with high quality and within the set deadlines• Actively involved in recruitment of new talent in the organization• Worked with SQA (Quality) group to maintain the quality standards of the project Show less

• 

  Kyndryl India (formerly IBM India Pvt Ltd (GTS))

  Nov 2013 - Feb 2023

  Technical Delivery Manager (Infrastructure Services)

  Awards & Achievements- Operation and Delivery Excellence Award awarded by IBM India VP- Throughout outstanding performance.- Working on RFS by customer for Middleware Technology Projects on cloud migration, ensuring timelines of project and deliverables.- Working on dynamic automation of IT Infra delivery on the cloud.- Working closely with business functional areas, technical teams and customers to define systems/project priorities, scope, approach, resource requirements and milestones.- Conduct/participate in initial requirement clarification/data gathering meetings with the customers.- Management of global clients and large development teams with high customer satisfaction. Show less

• 

  Kyndryl

  Nov 2013 - now

  Associate Director - Kyndryl Consult Cloud services