Sassi Veeran

Experience

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  Telekom Malaysia

  Jan 2012 - Jan 2013

  Technical Assistant

  1) Plans network installations by studying customer orders, plans, manuals, and technical specifications, ordering and gathering equipment, supplies, materials, and tools, assessing installation site and preparing an installation diagram.2) Troubleshoot network connections for modem, configuration and installed new telephone lines or streamyx for customers.3) Maintains safe work environment by following codes, standards, and legal regulations.

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  华为

  Jan 2018 - Jan 2022

  Customer Support Engineer

  1) Provided technical support pertaining to Huawei Data Center facilities products in a 24/7 basis operation.2) Diagnose and troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time.3) Shared technical input in reviewing infrastructure, preparing MOP to ensure that security, backup, failover, alerting, and disaster recovery mechanisms were in place 100% of the time.4) Reviewed constantly customer feedback and increased KPI rate by 25% by implementing new set of guidelines.5) Provided on-site and remote end-user services, participated in projects survey, installation, and commissioning of Huawei Enterprise products. Tunjukkan kurang

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  Finisar Corporation

  Feb 2018 - Jul 2018

  Equipment and Maintenance Engineering

  1) Get engaged in assembly equipment qualification system. Involve in equipment improvement or modifications to ensure required capacity or quality are achieved.2) Carry out preventive maintenance and autonomous maintenance system including existing or necessary enhancement.3) Ensure compliance to safety, ESD, ISO requirement, company rules & regulation, application codes etc.

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  Fortinet

  Apr 2022 - now

  Technical Support Engineer (Network/Cybersecurity)

  1) Analysis and technical investigation of reported problems involving Fortigate, Forticlient VPN, SDWAN, ZTNA products and not limited to cloud technology which involves (AWS, Azure Fortigate deployments and troubleshooting).2) Coordinating with the development organization including proper escalation and management of the case for product improvements.