Dakalo Ndangani

Experience

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  Rotek Engineering

  Feb 2006 - Dec 2007

  IT Support Technician

  -Hard Drive Formatting and Reloading-Installation of Novell Network Client-Network Fault Diagnosis-End User Support-Driver Installation for Various Desktop and Laptop Models-PC Upgrades (Memory and Hard Drive)-Hard Drive Configuration and Installation-Printer and Scanner Fault Diagnosis-LAN Fault Identification-Basic Hardware Repairs (Including Stripping and Replacing)-Daily Software Support and Configuration-Antivirus Support (Patch Installation for Various Operating Systems)-Installation of Hardware and Peripheral Components at User Premises Show less

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  Incredible Connection

  Apr 2008 - Feb 2016

  -Customer Repairs Coordination-Provision of Efficient Technical Service to In-Store Clients-Ensuring Consistent Front Desk Coverage-Resolution of Customer Requests or Complaints Within 24 Hours-Management of Technical Stock, Repairs, and Returns-Logging Repair Calls with Suppliers-Escalation of Outstanding Repairs in Line with Policies-Placement of Special Orders with Suppliers-Daily Follow-Up on Internal and External Repairs-Customer Updates on Repair Status-Stock Control and Inventory Management-Data Entry and Management-Assistance with Cash Reconciliation Show less

  • Hardware Specialist

    Jul 2013 - Feb 2016

  • Warranty Controller

    Apr 2008 - Jul 2013
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  Drive Control Corporation

  Mar 2016 - Oct 2017

  Internal Sales Consultant

  -Account Management-Lead Follow-Up-Hardware & Software Quotation-Tender Quotation-Product Upselling & Client Advisory-Back Order Status Updates-Customer Query Resolution: Address inquiries related to deals and item specifications.-Support for External Sales Representatives: Assist with account management tasks

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  Tarsus Distribution

  Nov 2017 - Mar 2023

  Account Manager

  -Sales Forecast Meetings: Attend weekly sessions with Tier 1 Manager and product teams.-Sales Forecasting & Recording: Project monthly targets and maintain records on Excel and CRM.-Opportunity Management: Log big deals in CRM to track wins and losses.-Customer Data Management: Update CRM with customer details for accurate marketing communications.-Customer Meetings: Use CRM to schedule and manage customer interactions.-Sales Tracking: Utilize the cube for monitoring sales figures.-Order Updates: Keep ETAs on ordered stock current.-Training: Educate customers on sales tools and product offerings.-Quoting: Handle quotations for government tenders and RFQs.-Vendor Portal Usage: Navigate vendor websites like HPE Partner Portal and Dell Premier Page.-Deal Registration: Manage Dell and HP deals on respective vendor platforms.-Product Knowledge Development: Attend training sessions to enhance product expertise.-Warehouse Coordination: Liaise on customer stock and return issues.-Rebates & Claims: Ensure completion of rebates and claims by month-end.-Policy Implementation: Execute Tarsus policies and strategies.-Stock & Price Management: Update reseller site prices and stock levels.-Customer Needs Fulfillment: Meet customer requirements in line with Tarsus offerings. Show less

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  Pinnacle

  Feb 2023 - Sept 2024

  Product Manager

  -Price competitive analysis-Marketing Plan-Order load plans and plans on slow moving stock-Deadline management and accuracy of reports-Funding management-Vendor engagement-Rebate plan-Stock management plans -Aged stock management plans-GP target plan

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  Hardware Distribution

  Nov 2024 - now

  Business Development Manager

  -Client Acquisition and lead generation-Client relationship management-Sales and business development-Account management-Communication and reporting-Product and service knowledge-Multi-client management