Donna Miller

Experience

• 

  Xerox

  Oct 1992 - Oct 1995

  System Keyop

  Contract through Superior Technical ServicesSoftware testerPrinter hardwareprinter softwareNetwork software testingprinter software testing GUI software testinglight UNIX administrationSolaris OS installationPrint Administration on Macintosh, Windows 3.11, and UNIXinstallation testinglight C shell modificationWrote test proceduresSolaris 2.3edited printcap entries on Solarissupported client software on test systems which ran either Windows or UNIX Show less

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  IBM Global Services

  Oct 1995 - Jul 1996

  Help Desk Technician

  Contract through Computer Task GroupLarge International Help Desk with multiple corporate clientsNetwork Troubleshootingprinter troubleshootingFixing General Protection FaultsPC to Mainframe TroubleshootingIRMA terminal emulatorsUNIX troubleshootingWindows for Workgroups 3.11 TroubleshootingMacintosh troubleshootingCustomer service

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  Thompson Legal Publishing

  Jan 1996 - Jan 1997

  Software Tester

  Tested a lawyer's hyperlinked information package

• 

  REDCOM Laboratories, Inc.

  Jan 1997 - Jun 1999

  Software Technician

  Automated functional testing on the IGX phone switch. Used proprietary Redcom Basic to automate the tests and ProComm Aspect script to create a menu system for my tests.

• 

  VantageMed

  Nov 1999 - Oct 2000

  Software QA

  SQA Rational Robotbasic SQLinterfaced with coders and tech supporttroubleshooting medical softwarecreated ODBC databasesdocumentation of test proceduresGUI testingWindows 98

• 

  IBM Global Services

  Nov 2000 - May 2003

  Help Desk Technician

  Contract through Aetea ITtroubleshooting pc problemsOS/2Windows NTWindows 95Network connectivityCMOS SettingsPC to Mainframe ConnectivityPrinter troubleshooting -- Lexmark Optra Series and HP LaserjetsPhone issue troubleshootingCustomer serviceLotus NotesToken Ring troubleshooting

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  City of Boulder Open Space and Mountain Parks

  Sept 2001 - Dec 2004

  Educated trail users about Open Space systemSet up and manned displays to teach public about the local faunaAdvised trail users what to do about wildlife encountersCalled law enforcement when the situation required it Volunteer (unpaid) positionRoved trails, educating users about Open Space systemSet up and manned displays to teach public about the local faunaWorked with Boulder County to count and monitor bats

  • Seasonal Education and Outreach Specialist

    May 2004 - Dec 2004

  • Volunteer Naturalist

    Sept 2001 - May 2004
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  Colorado State Parks

  May 2007 - Sept 2007

  Seasonal Visitor Center Attendant

  Worked for Golden Gate Canyon State ParksAnswered visitor questionsDirected visitors to trailsSold fishing licensesSold souvenirsSold park passes

• 

  Jefferson County Government

  Jun 2008 - Jul 2008

  Scanner (temporary work training experience)

  Six week temporary work training experience positionScanned and archived documents relating to Jefferson County ArchivesScanned and archived receipts for Jefferson County Accounts Payable

• 

  Jefferson County, Colorado

  Aug 2008 - Sept 2018

  Customer Service Representative

  Separated incoming paperwork and queued it up into a database for caseworker to process.Worked in Long Term Care Eligibility departmentProvided support to coworkersTrained other employeesCBMS queries and updatesReceived training in Food Stamps and Medicaid RulesCustomer serviceProcessed mail

• 

  Monarch Casino Resort Spa - Black Hawk

  Dec 2019 - Apr 2021

  IT/AV Technician

  Support the AV operation in a casino environment which includes TVs and background music. Troubleshooting and installing security cameras. Set up sound equipment for live bands. Run both cat 6 plenum wire and fiber optic wire. Install door lock power supplies. Install and support point of sale machines. Work with other IT/AV tech to design video wall. Assemble mobile AV rack. Server room checks. Work both independently and as member of team.

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  Maverick Gaming

  Aug 2021 - now

  IT Support Technician