Donna Miller

Donna Miller

System Keyop

Followers of Donna Miller67 followers
location of Donna MillerDenver Metropolitan Area

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  • Timeline

  • About me

    IT Support Technician

  • Education

    • International Software Testing Qualifications Board

      2016 - 2016
      Certification SQE Foundation Level Software Testing Certification n/a passed

      I received my ISTQB SQE Foundation Level software testing certification in 2016.

    • Red Rocks Community College

      2018 - 2018
      Computer Science Certificate Computer Science Certificate
    • Monroe Community College

      1989 - 1990
      Associate's degree Computer Information Systems 3.25 GPA

      Activities and Societies: Outdoors Activities Unlimited club member

  • Experience

    • Xerox

      Oct 1992 - Oct 1995
      System Keyop

      Contract through Superior Technical ServicesSoftware testerPrinter hardwareprinter softwareNetwork software testingprinter software testing GUI software testinglight UNIX administrationSolaris OS installationPrint Administration on Macintosh, Windows 3.11, and UNIXinstallation testinglight C shell modificationWrote test proceduresSolaris 2.3edited printcap entries on Solarissupported client software on test systems which ran either Windows or UNIX Show less

    • IBM Global Services

      Oct 1995 - Jul 1996
      Help Desk Technician

      Contract through Computer Task GroupLarge International Help Desk with multiple corporate clientsNetwork Troubleshootingprinter troubleshootingFixing General Protection FaultsPC to Mainframe TroubleshootingIRMA terminal emulatorsUNIX troubleshootingWindows for Workgroups 3.11 TroubleshootingMacintosh troubleshootingCustomer service

    • Thompson Legal Publishing

      Jan 1996 - Jan 1997
      Software Tester

      Tested a lawyer's hyperlinked information package

    • REDCOM Laboratories, Inc.

      Jan 1997 - Jun 1999
      Software Technician

      Automated functional testing on the IGX phone switch. Used proprietary Redcom Basic to automate the tests and ProComm Aspect script to create a menu system for my tests.

    • VantageMed

      Nov 1999 - Oct 2000
      Software QA

      SQA Rational Robotbasic SQLinterfaced with coders and tech supporttroubleshooting medical softwarecreated ODBC databasesdocumentation of test proceduresGUI testingWindows 98

    • IBM Global Services

      Nov 2000 - May 2003
      Help Desk Technician

      Contract through Aetea ITtroubleshooting pc problemsOS/2Windows NTWindows 95Network connectivityCMOS SettingsPC to Mainframe ConnectivityPrinter troubleshooting -- Lexmark Optra Series and HP LaserjetsPhone issue troubleshootingCustomer serviceLotus NotesToken Ring troubleshooting

    • City of Boulder Open Space and Mountain Parks

      Sept 2001 - Dec 2004

      Educated trail users about Open Space systemSet up and manned displays to teach public about the local faunaAdvised trail users what to do about wildlife encountersCalled law enforcement when the situation required it Volunteer (unpaid) positionRoved trails, educating users about Open Space systemSet up and manned displays to teach public about the local faunaWorked with Boulder County to count and monitor bats

      • Seasonal Education and Outreach Specialist

        May 2004 - Dec 2004
      • Volunteer Naturalist

        Sept 2001 - May 2004
    • Colorado State Parks

      May 2007 - Sept 2007
      Seasonal Visitor Center Attendant

      Worked for Golden Gate Canyon State ParksAnswered visitor questionsDirected visitors to trailsSold fishing licensesSold souvenirsSold park passes

    • Jefferson County Government

      Jun 2008 - Jul 2008
      Scanner (temporary work training experience)

      Six week temporary work training experience positionScanned and archived documents relating to Jefferson County ArchivesScanned and archived receipts for Jefferson County Accounts Payable

    • Jefferson County, Colorado

      Aug 2008 - Sept 2018
      Customer Service Representative

      Separated incoming paperwork and queued it up into a database for caseworker to process.Worked in Long Term Care Eligibility departmentProvided support to coworkersTrained other employeesCBMS queries and updatesReceived training in Food Stamps and Medicaid RulesCustomer serviceProcessed mail

    • Monarch Casino Resort Spa - Black Hawk

      Dec 2019 - Apr 2021
      IT/AV Technician

      Support the AV operation in a casino environment which includes TVs and background music. Troubleshooting and installing security cameras. Set up sound equipment for live bands. Run both cat 6 plenum wire and fiber optic wire. Install door lock power supplies. Install and support point of sale machines. Work with other IT/AV tech to design video wall. Assemble mobile AV rack. Server room checks. Work both independently and as member of team.

    • Maverick Gaming

      Aug 2021 - now
      IT Support Technician
  • Licenses & Certifications

    • SQE Foundation Level Certification

      INTERNATIONAL SOFTWARE TESTING QUALIFICATIONS BOARD
      May 2016