Seth Cutler, PMP

Experience

• 

  Keane

  Jan 1998 - Jan 1999

  Consultant

  - Wrote, implemented and reviewed test plans for system and unit testing in COBOL using DB2 and CICS environments for system upgrades and Year 2000 compliance. - Completed analysis and coding for system modifications on over 500 change migrations and implementations.

• 

  KeyBank

  Jan 1999 - Jan 2008

  - Managed projects including requests for information and the evaluation and selection of new software. Led remediation of regulatory findings and the facilitation of annual disaster recovery exercises.- Member of the project office for McDonald UBS Data Conversions. Led conflict resolution efforts and engaged with leadership to address status updates, roadblocks and matters requiring escalation. - Supported confidential security initiatives in technology, including coordinating software installations and hardware shipments.- Acted as liaison between technology developers and human resources to implement changes to the employee benefit enrollment process. - Initiated and implemented weekly project review meetings and methodologies for assigning help desk resources to new projects.- Acted as client advocate on project teams to ensure end-users received timely training and communications around updated software and/or processes. - Provided technical assistance and training to in-house users for applications running on multiple operating platforms. Oversaw new hire training for help desk team members on a variety of proprietary applications. - Represented help desk management at meetings with internal and external service providers to address issues and concerns related to problem and incident handling and routing.

  • Project Manager

    Jan 2004 - Jan 2008

  • Associate Project Manager

    Jan 2003 - Jan 2004

  • Helpdesk Support Coordinator

    Jan 2001 - Jan 2003

  • Helpdesk Analyst

    Jan 1999 - Jan 2001
• 

  Progressive Insurance

  Jan 2008 - now

  - Developed an IT-wide absorption framework using data and subjective criteria to evaluate the scope and impact of planned initiatives, ultimately leading to decreased adoption windows and increased returns on investment.- Implement change management tools and processes using ChangeGuides and proprietary methodologies to ensure stakeholder buy-in and the development of comprehensive training solutions.- Ensure end-to-end delivery of projects within the IT Continuous Improvements organization, utilizing fractional resources while exceeding project timelines and sponsor expectations.- Refined organization’s portfolio management approach, improving the value and consistency of data used by senior leadership to prioritize workflows. Emphasized trends and decreased the number of hours needed for data collection and validation. Show less

  • Associate Manager - CRM External Communications

    Aug 2022 - now

  • Project Manager

    May 2020 - Aug 2022

  • IT Business Analyst

    Jan 2013 - May 2020

  • IT Process Analyst

    Jan 2009 - Jan 2013

  • IT Project Manager

    Jan 2008 - Jan 2009