Christine Wertti

Experience

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  AmeriCorps

  Sept 2013 - Aug 2015

  R.E.A.C.H. Corps Volunteer

  Mentored 25 middle school students, actively addressing educational barriers and fostering empowerment for optimal personal and academic growth.

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  Schlitterbahn Waterparks & Resorts

  Feb 2016 - Feb 2018

  - Ensured outstanding guest service through the recruitment, hiring, and training of Admissions staff.- Conducted reconciliation and investigation of tills and discrepancies across 60+ register locations.- Timely completion and distribution of daily revenue reports to meet deadlines. - Managed the recruitment, training, and scheduling of a 150-person seasonal team, overseeing cash control operations.- Collaborated with the Director of Admissions, providing support for daily functions, and assumed the role of Manager on Duty in the Director's absence.

  • Director of Admissions

    Jan 2017 - Feb 2018

  • Admissions Manager

    Feb 2016 - Dec 2016
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  Dry Comal Creek Vineyards

  Apr 2016 - Apr 2021

  Tasting Room Manager

  - Supervised a team of 15 staff members, ensuring adherence to quality standards in tastings and sales transactions.- Demonstrated in-depth knowledge of winery products to effectively promote them during tastings and sales.- Formulated and executed strategies to enhance customer satisfaction and loyalty in the tasting room.- Conducted regular audits of inventory levels to ensure consistent and adequate stock availability.

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  Stitch Fix

  Apr 2018 - May 2021

  Senior Client Experience Agent

  - Addressed and resolved client needs through retention-minded customer service, tailoring solutions to individual situations.- Exceeded weekly goals with consistently high-quality responses and satisfaction ratings.- Utilized internal service platforms to ensure a seamless customer experience.- Contributed to companywide improvements in performance and productivity through active participation in beta tests and focus groups.

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  Tock

  May 2021 - Jan 2022

  Hospitality Manager

  - Provided customer support for 7,000+ businesses through email, phone, and chat (Salesforce and ujet platforms)- Maintained strong knowledge of Tock application, supported devices, third-party integrations, processes, and policies and effectively communicated these to the customer- Collected and determined the root cause of feedback to share with internal teams or recommend creative solutions to improve the customer experience- Collaborated with teams such as Account Management, Engineering, Design, Sales, and Marketing to ensure customer satisfaction- Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining the accuracy of work product Show less

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  Concerto Card Company

  Jan 2022 - Jan 2024

  Marketing Operations Manager

  - Manage all aspects of project launch including timeline, resource allocation, and partner relationships- Coordinate and organize marketing campaigns with internal team and business partners- Monitor the progress of ongoing projects through regular status updates from team members and partners- Analyze market trends, competitor data, and customer feedback to identify opportunities for improvement- Identify potential areas for process optimization within the organization's existing systems and procedures Show less

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  Holiman Elementary School

  Aug 2024 - now

  Campus Office Aide