Pritam Sony

Experience

• 

  Genpact

  Oct 2006 - now

  Process Owner : Responsibilities include managing service delivery for Voice & Chat business,along with WFM team for resource planning. Developing and maintaining strong relations with customers, preparing project proposals, enabling knowledge transfer, creating career paths and ensuring profitability and a win win situationAwarded the most prestigious "BFSI leadership award" for best retention no. in voice portfolio in 2014 & 2016Driving Digital quotient in the business to help prepare today's generation for their next role Show less

  • Vice President & Global Delivery Leader

    Sept 2023 - now

  • Assistant Vice President

    Apr 2021 - Aug 2023

  • Service Delivery Leader

    May 2020 - Apr 2021

  • Senior Manager/Process Owner - Operations

    Oct 2017 - May 2020

  • Manager, Training & Customer Experience

    Jul 2015 - Sept 2017

  • Assistant Manager Operations

    May 2013 - Jun 2015

  • Management Trainee, Operations

    Sept 2011 - Apr 2013

  • Workforce Management Analyst

    Aug 2010 - Aug 2011

  • Process Developer, Operations

    Jan 2008 - Jul 2010

  • Process Associate, Operations

    Oct 2006 - Dec 2007