Diego Ibanez

Experience

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  RSVP Catering

  Oct 2008 - Oct 2015

  Events Supervisor

  I led the flawless execution of large-scale events, including trade shows, conferences, and meetings. With a relentless commitment to excellence, I ensured every detail was meticulously coordinated to deliver exceptional guest experiences, consistently exceeding client expectations and upholding the company's reputation for excellence. Additionally, I provided personalized consultation to clients, collaborating closely to understand their objectives and tailor event solutions to their unique needs, resulting in consistently high levels of customer satisfaction and lasting positive impressions. Show less

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  U.S. Chamber of Commerce

  Oct 2015 - now

  As the meeting logistics supervisor, I excel in orchestrating the seamless execution of over 5000 meetings annually, optimizing resources and timelines to drive operational efficiency. Through strategic workforce management, I successfully reduced labor costs and overtime, while supervising dedicated employees, fostering collaboration and high performance.With a track record of excellence, I have been nominated for the Shared Purpose Awards 3 years in a row, recognizing my commitment to fostering a culture of shared purpose within the organization. Leveraging strong communication skills, I effectively liaise with event planners, catering staff, and clients to provide expert logistical guidance, ensuring the smooth coordination of meetings and events. Show less During my tenure, I managed operational stations to ensure optimal coverage and meet stringent meeting logistics goals. I took pride in mentoring and training new team members, imparting crucial knowledge of company procedures and safety requirements to foster a culture of excellence and compliance. Through regular skill assessments and targeted mentoring,I facilitated the growth and development of team members, driving overall performance and productivity.My dedication to customer satisfaction was evident in the strong relationships I built through attentive responses and a positive attitude. By prioritizing customer needs and maintaining open lines of communication, I consistently exceeded expectations and upheld the organization's reputation for exceptional service. Show less

  • Meeting Logistics Supervisor

    Apr 2023 - now

  • Building Operations Team Lead

    Oct 2015 - now