Umang Rawat

Experience

• 

  Kielz

  Jun 2014 - Jun 2017

  Sr. Operations Executive

  I effectively managed and optimized essential daily processes encompassing order handling, processing, invoicing, and dispatching. Moreover, I provided diligent oversight to a proficient Quality Control (Q.C) team while skillfully navigating various online seller portals like Flipkart, Myntra, Jabong, Snapdeal, among others.

• 

  Concentrix

  Apr 2018 - Jun 2021

  Assistant Manager, Operations

  Enjoyed working with the leadership team of two major US international telecom projects - AT&T and Comcast. As a skilled manager, I efficiently oversaw a team of approximately 50-80 FTEs, assuming full responsibility for daily operational activities and taking proactive measures to ensure the punctual fulfillment of client commitments.

• 

  Tech Mahindra

  Jun 2021 - now

  Associate Manager, Operations

  Currently managing a high-performing team of 5-6 Team Leaders and overseeing a substantial span of control encompassing 100-150 FTEs in an international BFSI project. Earlier, was managing a UK retail project, wherein I took charge of critical responsibilities such as performance management and consistently ensured the achievement of client deliverables while driving a culture of continuous improvement.