Andrei Nazare

Experience

• 

  Orange Romania

  Jul 2014 - Apr 2017

  - Supervize the mobile services availability and quality using available tools- Receive all customers complaints related to Technical issues coming via ticketing system fromcustomer care departments, identify probable cause, assess them, solve or assign solving to theresponsible teams- Follow-up tickets inside Technology department evolution and resolution, escalate accordingly withagreed internal SLAs- Analyze detected service events using available tools, open proactive tickets, solve or alert relevantteams for resolution- Follow-up Technology internal SLA and evolution, prioritize tickets resolution accordingly with therequest and needs received from Customer Care- Operate and adapt job specific toolsTools: NetNumen, Citrix, OSS Ericsson, Covexpert, iManager M2000, BMC Remedy, Tektronix,TEKELEC EPAP, Vantive, Astellia Nova, IRIS Session Analyser Show less - offering technical support over the phone to new or existing customers, assisting them with:connection settings, troubleshooting device/software errors, network issues or commercial informationregarding both Orange data and DTH services- dealing and solving customers' complaints or forwarding them to the responsible department- oferring Level 2 support to co-workers in problematic situations- fellow activities for new colleagues being hired in the department - trainings regarding usedapplications (Vantive, CovXpert) and phone internet settings (Android, IOS, Windows Phone,BlackBerry OS)- upsell activities during inbound calls and outbound campaigns for selling internet subscriptions Show less

  • Mobile Services Support Engineer

    Nov 2016 - Apr 2017

  • Network Supervision Engineer

    Sept 2015 - Oct 2016

  • Senior Mobile Data Executive

    Jun 2015 - Sept 2015

  • Mobile Data Executive

    Jul 2014 - Jun 2015
• 

  Huawei Technologies

  Apr 2017 - Jul 2018

  TAC IP DataCom Engineer

  - Level 1 Support for technical requests regarding Huawei DataComm network devices andapplications (Access, Distribution & Core switches and eSight NMS software)- Troubleshoot hardware, software and implementation issues and identify network/applications issueroot cause- Provide detailed information on how to set up, configure, and upgrade Datacomm Products- Use various department tools, technical knowledge, lab equipment and on-line resources forcustomer issue resolution

• 

  Orange Services

  Oct 2018 - Jul 2025

  - as part of transversal team working in a SAFe framework, I'm helping project validating different product grades (Beta, Pilot) until reaching Production grade- after reaching Production level, I manage incident, problem and change management processes in order to ensure SLA/SLI/SLO integrity, minimization of downtime during changes by good planning and risk assessment and follow-up on incidents to have RCAs, postmortems & lessons-learned- work closely with feature teams to ensure SLI / SLO and error budget compliance- - work in FinOps framework to test different ways of cost optimization for cloud projects (flavor change by monitoring resources / VM shutdown in NBH / migrate to other regions) and CO2 optimizations by migration to greener regions (PoC on GCP) Show less - Delegating work and assignments to team members in order to fulfill project requirements for in-house developed private cloud solution based on Openstack & Kuberenetes- Keep regular meetings to discuss progress, challenges and upcoming tasks- Involve in actions to automatize processes and improve current ways of working within the team- Creating end goals for the team according to business needs and planning- Handle tickets and communicate with customers in order to resolve open requests- Analyzing users' needs and then finding solutions and tools for it- Collaborating with other teams to identify and fix technical problems- Act as Project Manager for the team in order to achieve new projects onboarding by keeping regular meetings with customer and with the team, defining tasks and plans and follow-up on the work until the final resolution.Tools and tehnologies: Gitlab, Netbox, JiraSD, Jenkins, Confluence, Openstack, Ansible, Kubernetes, Juniper, Arista Show less - Be accountable for operations and administration of network devices, both physical and virtual- Implementing network changes and provide feedback to the engineering teams- Real time analysis of the network related faults and customer tickets, drive corrective actions in accordance with customer impact- Install and configure networking systems in accordance with standards and project operational requirements- Perform system monitoring by verifying the integrity and availability of all hardware, resources, systems and key processes and by reviewing system and application logs- Maintenance: applying upgrades and configure software when needed perform periodic performance reporting to support capacity planning perform ongoing performance tuning, recommend upgrades, and resource optimization as required perform on-call activitiesTools/Platforms: VMware vCloud Director, F5 Load Balancer, Fortigate, Openstack, Strongswan, Juniper Contrail, RHE Linux Show less

  • Cloud Engineer

    Mar 2024 - Jul 2025

  • Technical Service Manager

    Jan 2023 - Oct 2024

  • Technical Lead

    Nov 2020 - Jan 2023

  • Network Engineer

    Oct 2018 - Nov 2020
• 

  Thales

  Apr 2025 - now

  Network and Security Engineer