Christopher Futrell

Experience

• 

  Liberty Tax Service Corporate

  Jun 2012 - Jan 2014

  During the income tax peak season I assisted franchise owner's with small office network setup and support. I assisted with installation and troubleshooting of proprietary tax software during income tax season. Created and edited federal and state tax forms to be used in a proprietary income tax software during the income tax off-season.

  • Technical Support Representative

    Dec 2010 - Jan 2014

  • Assistant Forms Developer

    Jun 2012 - Dec 2013
• 

  Liberty Tax Service Corporate Headquarters

  Feb 2014 - Nov 2014

  Forms Developer Supervisor

  Supervised a team of Assistant Forms Developers with the creation of Federal and State Tax forms to be used in a proprietary income tax software. Communicated with Federal and State Tax Departments regarding income tax form creation standards and submission approvals.

• 

  IBEX

  Jan 2015 - Jul 2019

  Technical Support Specialist

  Providing senior level technical support for clients.

• 

  ADP

  Sept 2019 - now

  Technical Support Analyst