Abby Rivers

Experience

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  Tualatin Hills Park & Recreation District

  Jun 2016 - Sept 2017

  Summer Sports & Specialty Camp Counselor

  -Lead summer sports and speciality camps for ages preschool through middle school. -Excelled in leadership skills.-Assisted in organizing camp agendas, equipment and the day-to-day operations. -Excelled in customer service with community members and parents/guardians.-Made adaptations to ensure participants’ successful inclusion into program.-Demonstrated a positive attitude towards community members and participants within a parks and recreation environment.

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  Home Life Inc.

  Sept 2017 - Aug 2019

  -Continued my daily duties as a direct support professional to my clients.-Coordinated staff schedules and ensured adequate coverage of the program.-Reviewed and approved time sheets, mileage forms and completed weekly payroll.-Managed all house accounts including, petty cash, food stamps, debit card, etc. -Responded to emergency phone calls within 15 minutes. On-call 24/7.-Excellent skills in problem solving. -Conducted staff meetings twice a month and attended all required management meetings.-Supervised staff and the overall supervision of the daily operations of the program.-Conducted interviews and assisted HR with the hiring/terminating process of employees.-Evaluated and documented performance of staff, followed up with disciplinary action when needed.-Completed and delivered positive/negative feedback reports both verbally and written.-Established positive relations and maintained effective communication between the residential program, case managers and parent/guardians.-Ensured client data was entered into Therap correctly (ex: sleep tracking, BSP and ISP tracking, etc.)-Ensured that medications/health supplies were maintained and adequately administered to clients. -Scheduled and accompanied clients to all psychiatrist/medical appointments and completed all corresponding paperwork. -Updated and reviewed the Medication Administration Record, medication protocols and completed 90 day reviews as needed.-Partook in all required teams for client data such as ISP and BSP teams.-Ensured that all department record systems were maintained and up to date meeting the required standards and policies required by the state. -Worked on various committees to help fundraiser money for our non-profit company.-Created clear and appropriate boundaries in relationships with staff and clients.-Created weekly menus based off the Menu-Aids template approved by primary care providers.-Completed all household shopping for the program. Show less -Assured that client personal needs were met such as purchasing needed supplies and items.-Assured that all client routines were adhered to(ex: daily hygiene, living skills, chores, activities, etc.).-Participated in all activities with clients (ex: swimming, workout classes, dining out, etc.)-Completed detailed, narrative and accurate documentation through daily t-logs on Therap.-Administered and signed for medications that were given to clients. -Recorded daily client data into Therap (ex: sleep tracking, behavior tracking, ISP tracking, etc.).-Documented injuries and behavioral events through general event reports in Therap.-Assured that client financial records were recorded and money cross counts were completed daily.-Ensured the program home was kept clean and maintained safe for clients.-Demonstrated strong multitasking and organizational skills.-Responded to both positive and constructive criticism well. Show less -Coordinated with client support providers (e.g., case managers, behavioral, medical providers).-Shadowed the individual with the job to ensure that they are staying on task and meeting workplace expectations.-Facilitated any additional training needed to complete tasks and build skills.-Supported positive communication between the employee and employer.-Followed up with individual to help problem solve if needed.-Assisted the employee to develop work appropriate relationships with supervisors/co-workers.-Collaborated with the employee and the employer to develop natural supports on-site.-Advocated for clients by helping them find meaningful employment within the workplace.Completed daily documentation through t-logs in Therap. -Performed employment path with clients to help them build their skills set before job searching.-Participated in tasks with clients while working at volunteer sites.-Drove clients to and from work and volunteer sites when needed. Show less

  • Program Manager

    Apr 2019 - Aug 2019

  • Direct Support Professional

    Nov 2016 - Aug 2019

  • Job Coach

    Sept 2017 - Oct 2018
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  Tualatin Hills Park & Recreation District

  Jun 2018 - Sept 2018

  Camp Rivendale- Summer Camp Counselor & Inclusion Assistant

  -Completed an 130+ hour internship for my Human Services degree through OSU.-Excelled in leadership skills.-Assisted in organizing camp agendas, equipment and the day-to-day operations. -Excelled in customer service with community members and parents/guardians. -Provided support to participants during classes. -Classes included fitness components such as swimming, hiking, sports, etc.-Made adaptations to ensure participants’ successful inclusion into program.-Demonstrated a positive and supportive attitude towards people with disabilities.-Created a positive experience for customers through professional and courteous behavior.-Provided inclusion in a recreational environment.-Worked directly with individuals with autism spectrum disorder (ASD).-Worked with individuals with challenging behaviors. Show less

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  Center for Autism and Related Disorders, LLC. (CARD)

  Aug 2019 - Aug 2022

  -Oversee administrative staff and daily office operations of their satellite office-Conduct therapy as a behavioral therapist-Track data and prepare management reports (reports include but are not limited to: potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)-Prepare and maintain employee and client rosters and files-Responsible for the scheduling of all local clients and staff-Ensure accurate and on-time submittals of client and employee timesheets of their local office-Act as liaison between CARD satellite office and Corporate Headquarters-Assist with Payroll, Billing and Human Resources functions-Manage office supplies budget and purchase orders of their local office-Implement procedures to improve office performance (i.e. minimize session cancellations, minimize staff turnover)-Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations-Attend/lead required trainings and meetings-Hold quarterly coaching sessions and annual performance reviews with direct reports (Administrative Staff)-Responsible for achieving performance goals including but not limited to 95% contract fulfillment and minimum billable requirements-Provide marketing support for the office, and meet minimum monthly growth requirements-Implement procedures which assist their local office in maximizing minimum billable requirements -----Must keep abreast of changing organizational needs as it relates to business systems, legal practices, HIPAA compliance, and technology-Meet monthly with assigned Senior Operations Manager to receive supplemental trainings and to review monthly goals that are in line with the quarterly goals set by the Manager of Satellite Operation-Assist with implementing client behavior intervention plans.-Main communication source between client families and the staff. Show less -Represent CARD professionally and ethically to internal and external stakeholders.-Act as the receptionist for the center and maintain a warm and welcoming environment providing excellent customer service.-Responsible for day to day scheduling adjustments.-Coordinating and assisting major and minor scheduling changes.-Monitoring client and technician cancellations in accordance of our cancellation policies.-Assists patients and clinicians during center based services.-Assist with the preparation and maintenance of employee and patient files in accordance with CARD policy and HIPAA standards.-Maintain inventory of all company equipment and supplies.-Attend required trainings and meetings.-Act as the main resource for family communication. -Provide numerous breaks to all therapists per the Oregon Labor Laws.-Assist with the day to day operations of the center. Show less

  • Operations Manager

    Sept 2020 - Aug 2022

  • Behavior Therapist

    Sept 2020 - Aug 2022

  • Administrative Coordinator

    Aug 2019 - Sept 2020
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  SunRise ABA

  Sept 2022 - now

  -Manage and oversee the client services/scheduling department within the company.-In charge of the development of each client services coordinator in each state Sunrise operates in.-Ensure each state is fulfilling the expectations that Sunrise has put forth.-Audit and manage data tracking systems of treatment fulfilled hours for optimal client utilization percentages across various insurance companies. -Work closely with our Clinical, Operational Leadership and CEO on growth and development of each state.-Hold and attend weekly meetings with the department heads within the company.-Conduct weekly 1:1 meetings with the client services coordinators to further expand their training, goals and deliver feedback as needed.-Collaborate and problem solve frequently with client services coordinators, clinical supervisors, therapists, and client family members to ensure all scheduling needs are met for effective treatment plans and client teams.-Perform high levels of customer service towards our client family members and employees.-Work with other department heads to ensure operations are running smoothly across the company.-Fill in for client services coordinators in their respective states when they are out of the office. Show less

  • Client Services Manager

    Mar 2023 - now

  • Client Services Coordinator

    Sept 2022 - Mar 2023