Mark Lutsenko

Experience

• 

  Ubisoft

  Mar 2019 - Jan 2021

  Worked with client-server desktop application "Ubisoft Connect" and internal web application (Portal) designated for Games distribution, promotions, sales, etc. As an only and the 1st QA in new team focused on: creating test cases and test suites, writing documentation, integration testing, regression, features tests, preparing for SCRUM planning and new scrum iteration;- Gained experience of working tightly in multiple Agile teams of developers and stakeholders according;- Trusted with Production Admin authorization for: removing inactive users and 3rd sides from production environments, testing support tickets;- Creating and keeping Test Cases and Test Suites in Testrail;- Bugs: Investigation, Capturing, Reporting, reviewing, confirmation.- Providing suggestions (user stories) for product development with explanation of possible benefits and loses.Framework: Scrum;Tech Stack: Rest API, Graphql, Kibana, Mixpanel, Jenkins;Tools: Jira, Testrail, Confluence, Postman, web-browser developer tools; Show less Manual Black Box testing;- Reported various bugs related to: Level Art, Level Design, UI/UX, Localization, Audio, Performance, Single, Solo Online, Group Online, Online Multiplayer, AI;- Reproduced issues Cross-platform: Xbox one, PlayStation 4, PC, Next-Gen, Stadia;- On request worked with Multiple development branches: Release \ Retail \ Master | Developer \ Distribution provisioning, release candidate;- Creating and maintaining simple Test Cases and Test Suites (Testrail\Excel);- AD HOC and Exploration testing;- Mentoring and onboarding newcomers;- Creating onboarding, guide documentation \ instructions ;- Organizing, holding, supporting team events and presentations ; Show less

  • Quality Assurance Engineer

    Mar 2020 - Jan 2021

  • Game Tester

    Mar 2019 - Mar 2020
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  Jabra

  Jan 2021 - Dec 2021

  Quality Assurance Engineer

  Worked with product since BRD (business requirements document) to a release stage. The Product itself was a Web App based on WebInfinity Platform integrated into Dynamics 365 CRM for business' clients like: Resellers, Retailers, Alliance, etc -- what would later on allow them to verify themselves as business client, handle marketing content, make orders and negotiate prices with such features as: SSO and 19 localisation languages.Conduct static testing and provide user stories and suggestions for product development.Gained extra or first experience with: API, Static testing, SSO, CRM.Framework: Scrum;Tech Stack: Rest API, Microsoft Azure;Tools: Microsoft Test Labs, Postman, web-browser developer tools; Show less

• 

  Shelf

  Dec 2021 - Oct 2023

  Quality Assurance Engineer

  Functional & Integration testing of Product on platforms: ChatGPT, Copilot, SalesForce, Zendesk, Genesys, Five9, SAP C4C, Nice CXOne, Slack, Kustomer. Product which can be described as: Knowledge Management System (SaaS, B2B) with CMS and TMS integrations with multiple smart features, for example: AI and/or Context Mapped Agent's answer Suggestions. In this position key objectives worth mentioning are: - Obtained experience for configuring and working with communication channels of mentioned integrations: IVR, SMS, web Chat, Email, Voice call;- Became Product & Integrations knowledge keeper; - Wrote comprehensive documentations and shortcuts on topic: "How to easy and painlessly configure and prepare test data" - thus described and optimized time required for testing: from 1 day spent on configuration of environment to 2-4 hours;- Create and update UI and API test cases for every previously and new developed features;- Conducted and prepared for Planning and Retrospective meetings;Framework: CI/CD;Tech Stack: Rest API, GraphQL, AWS (S3, DynamoDB), MongoDB, Kibana, CloudWatch, DataDog, Mixpanel;Tools: Jira, Testrail, Confluence, Postman, web-browser developer tools; Show less

• 

  Shoppster

  Oct 2023 - Dec 2023

  Quality Assurance Consultant
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  Crypto Boutique

  Feb 2024 - now

  QA UAT Lead