Crizelle Eugenio

Experience

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  The Sicilian Express

  Jan 2008 - Dec 2008

  ADMIN/HR

  -Partnered with management team to coordinate on-boarding and off-boarding processes.-Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.-Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.-Conducted annual salary surveys and developed, analyzed and updated company salary budget.-Reviewed and screened applicant resumes to identify qualified candidates.-Completed human resource operational requirements by scheduling and assigning employees.-Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.-Partnered with senior leadership to establish and develop corporate and HR policies and procedures.-Improved customer service rankings by quickly resolving issues to improve overall satisfaction.-Analyzed issues and employed improvement processes. Show less

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  LMDB Accountants

  Jan 2009 - Jan 2012

  ACCOUNTING ASSISTANT SUPERVISOR

  -Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.-Organized and carried out efficient month-end, quarterly and year-end processes.-Planned efficient emergency procedures to save time for introducing special projects.-Assessed data and information to verify entry, calculation and billing code accuracy.-Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.-Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.-Input financial data and produced reports.-Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.-Reconciled all company accounts, including credit cards, employee expenses and commissions.-Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.-Created detailed commission reports for clients and dealers both weekly and monthly.-Monitored status of accounts receivable and payable to facilitate efficient processing.-Reviewed general ledger entries and assessed accuracy.-Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.-Communicated with suppliers to reconcile invoice payments.Balanced reports to submit for approval and verification. Show less

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  Convergys

  Feb 2012 - Mar 2014

  Customer Service And Sales Representative

  -Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.-Provided primary customer support to internal and external customers in fast-paced environment.-Boosted sales revenue by skillfully promoting diverse options.-Offered advice and assistance to customers, paying attention to special needs or wants.-Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.-Evaluated account and service histories to identify trends, using data to mitigate future issues.-Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.-Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.-Regularly exceeded daily sales and product add-on quotas.-Educated customers on promotions to enhance sales.-Responded to customer requests for products, services and company information.-Developed and delivered engaging sales presentations to convey product benefits.-Cultivated sales and new business opportunities in new markets to achieve bottom-line results.-Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.-Devised and implemented product strategies for filling market gaps and driving consistent sales.-Helped resolve client problems quickly with superior customer service.-Utilized professional sales techniques to persuasively communicate with clients.-Identified client needs, built relationships and overcame objections to drive sales.-Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness. Show less

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  SPi Global

  Apr 2014 - Dec 2016

  Senior Technical Support Representative

  Role : Advance Customer Service Representative• Acts as the representative of the client company, effectively facilitating the sale of client products and services, professionally handling objections, and masterfully converting features to benefits that would be appealing to a variety of customer profiles.• Acts as the client representative in effectively executing technical processes and procedures to help resolve issues related to the client’s products or services including pricing and billing concerns.• Escalate problems to the next level of support when required.• Consistently meet or exceed performance criteria.• Assists with special project work as needed.• Response to end-user problems based on standard procedures.• Correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Show less

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  EXL

  Mar 2017 - Jun 2018

  Patient Advocacy

  -Presents the hospital's patient rights philosophy to patients by visiting with them; introducing them to the patient right's brochure; confirming their understanding of who to contact with questions or concerns.-Prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.-Documents complaints by listening to patient and patient family complaints; documenting details; determining what resolution is sought.-Resolves complaints by listening to patients and their families; directing them to a physician or supervisor; helping them present facts to the hospital representative; developing acceptable resolutions; following-up on outcomes.-Alerts legal department and administrator by documenting unresolved complaints and potential legal actions.-Maintains patient and family confidence by keeping complaint information confidential.-Improves quality results by studying, evaluating, and re-designing patient complaint processes; implementing changes.-Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.-Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.-Enhances patient advocacy and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.- filing their bill to the corresponding insurance companies.- discuss and explain billings of the physicians Show less

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  Remote Staff

  Jun 2018 - Apr 2021

  Supports the department manager and performs management duties when manager is unavailableFamiliarizes oneself regarding company offerings and processes to provide substantial information when needed.Trains and instructs Customer Success Team members to make sure that client and remote worker concerns are taken care of professionally and in line with the set guidelines.Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checksMonitor team members' participation to ensure the training they are being provided is being put into use, and see if any additional training is neededCommunicate clear instructions to team members. Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline complianceLeads and motivates the team to ensure they are giving the best service possible to clients and remote contractorsCommunicates deadlines and net gain goals to team membersDevelops strategies to promote team member adherence to company regulations and performance goalsConducts team meetings to update members on best practices and continuing expectations Manage the workflow of each assigned Account Manager. Tracks the day-to-day productivity of the teamGenerates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.Distribute reports to the appropriate personnel.Provides high-level advice to clients and remote contractors, assists with service requests, and educates clients and contractors for escalated concerns.Assists management with hiring processes and new team member training.Performs all other tasks that may be assigned from time to time.Allocates endorsed Clients to appropriate staff in their team.Conduct quarterly performance and KPI reviews with each staff member. Show less -Identify and research potential clients-Develop and maintain client relationships-Coordinate with sales teams to develop mutually beneficial proposals-Negotiate contract terms with clients and communicate with the management-Monitor project teams to ensure contracts are executed as agreed-Gather useful information from customer and competitor data-Make and give presentations to prospective clients and internal executives-Qualifying candidates and presenting them to the Client.-Facilitation of Interview-Provide trustworthy feedback and after-sales support-Build long-term relationships with new and existing customers Show less -Familiarizes oneself regarding company offerings and processes to provide substantial information when needed.-Trains and instructs Customer Success Team members to make sure that client and remote worker concerns are taken care of professionally and in line with the set guidelines.-Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks-Monitor team members' participation to ensure the training they are being provided is being put into use, and see if any additional training is needed-Leads and motivates the team to ensure they are giving the best service possible to clients and remote contractors-Communicates deadlines and net gain goals to team members-Develops strategies to promote team member adherence to company regulations and performance goals-Conducts team meetings to update members on best practices and continuing expectations Manage the workflow of each assigned Account Manager. Tracks the day-to-day productivity of the team-Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.-Provides high-level advice to clients and remote contractors, assists with service requests, and educates clients and contractors for escalated concerns.-Assists management with hiring processes and new team member training.-Performs all other tasks that may be assigned from time to time.-Allocates endorsed Clients to appropriate staff in their team.-Conduct quarterly performance and KPI reviews with each staff member.-Appropriately identify and performance manage staff who are not meeting their KPIs for a period of one month.-Developed and implemented performance improvement strategies and plans to promote continuous improvement. Show less

  • Customer Success Team Lead Supervisor

    Jan 2020 - Apr 2021

  • Business Developer

    Jun 2019 - Dec 2019

  • Account Manager

    Jun 2018 - Jun 2019
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  VIRTUAL CMD STAFF MGT OPC

  May 2021 - Oct 2024

  Manager, Customer Success

  • Planned and facilitated training programs for users on effective use of company products• Coordinated with various departments to ensure optimal customer service• Identified client concerns and provided solutions for resolution• Built relationships with clients to foster loyalty