Lucy Long

Experience

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  PPTi

  Sept 1992 - Jan 1999

  Company Secretary

  Support the Partners with the day-to-day running of the business and assisted with the management of their company accounts, diary management, general secretarial activities.Supported the implementation of the company network and setup of the company internet site.Supported the company through its ISO 9001 quality accreditation process.

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  Vodafone UK

  Feb 1999 - May 2004

  Provide support for planning, resource management and managing change to projects.Generate reports to aid in budget planning and measuring progress, and to provide continuous processes and procedures improvement.Produce and maintain an intranet and community site. Support the Transmission (Third Line) Support department by being the Resource Analysis (Project and Payroll system) Administrator and Ambassador.Create and maintain the departments intranet site.

  • Project Support

    Mar 2002 - May 2004

  • Technical Administrator

    Feb 1999 - Feb 2002
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  Thrings

  Jun 2004 - Sept 2006

  Family Law Legal Secretary

  Prioritise workload to produce correspondence for four solicitors within tight deadlines. Daily duties included liaising with clients and diary management.Introduced flexible working and home working to the team, along with introducing various office procedures and systems to the team.

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  Nuffield Health

  Mar 2006 - Sept 2009

  Receptionist

  Provide first point of contact for all visitors and switchboard inquiries, deal with complaints in a professional manner and resolve them as quickly as possible.Management of facility bookings within the health club and staff rota ensuring no duplicate bookings occur and staffing levels are arranged appropriately.

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  Vodafone

  Oct 2006 - Jul 2007

  Team Secretary - VGSL Europe Finance Planning & Control

  Proactively support the Planning and Control and Marketing Finance teams.Responsible for the collation, presentation and distribution of financial planning reports for distribution to the SLT.

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  Vodafone Global Enterprise

  Apr 2008 - Oct 2010

  PA to CFO

  Suppor the VGE CFO by being pro-active in the diary management of planned and ad-hoc activities.Support members of the VGE Finance team with multiple administrative activities including on-boarding of new staff, diary management, holiday, meetings and SAP purchasing.Delivery of international on-boarding pack for all new starters.Event Management for VGE Finance team.

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  Vodafone Group Services, Group Technology - R&D

  Sept 2010 - Apr 2013

  Project Support, Communications & Tools Co-ordinator

  Creation and maintenance of Group R&D Communications Plan, Stakeholder Analysis and delivery of regular internal communicaitons.Manage delivery of Group R&D Webinar series, storyboard creation, speaker engagement and rehearsal/coaching schedule.Managing Group R&D events, training and demonstrations schedule, delivering live demonstrations and managing All-Hands events.Delivery of Group R&D SharePoint site and implementing ontoing improvements.

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  Huawei Technologies UK

  May 2013 - Feb 2014

  Project Coordinator - Assurance Managed Services

  Project Coordinator for Assurance Managed Services engaging with client and stakeholders around the business at all levels. Participation in monthly management, governance, operational, customer and business review meetings. Main responsibilities include;Delivery of a dedicated Managed Services Shared Operations Centre, introducing new policies and procedures on working regulations, behaviors and secure access control.Resource Management, managing the on boarding of new staff and the leavers process.Managing the IT Cyber Security Policy & Adherence for various projects.Preparation and delivery of monthly customer invoices.Delivery of Assured Managed Services SharePoint site and implementing ongoing improvements.Processing employee overtime claims, annual leave and time sheets.Coordination of Audit, compliance and document control activities.Managing delivery of Events, including the end of year Huawei celebration event for 500 staff. Show less

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  Ntegra Ltd

  Feb 2014 - Mar 2016

  Project Support Specialist

  Supporting clients by providing project coordination and PMO support, projects include;PM for two projects at Primark; 1. Migration of a communications room and 2. Fit out of their France office. Project Coordination for Vodafone Group on their Customer Permissions Management program. Managing RAID and coordination of onsite Technical Discoveries across 12 European Local Markets.Project Support Specialist for Vodafone UK supporting the delivery of NewCo R15. Managing risks and issues, workshop schedule and financial tracking.Project Coordination for Oxford City Council supporting the promotion of the Connected Voucher scheme project as part of the Super Connected Cities program. Managed the marketing, demand stimulation, communications, production of collateral and reporting of progress. Managing the delivery of events for Ntegra and Ntegra Greenside including hospitality, vendor dinners, IT seminars, European Leadership tours and US Study tours. Show less

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  MobileIron

  Mar 2016 - Nov 2017

  Customer Success Manager

  MobileIron is a leader in security and management for mobile apps, documents, and devices. MobileIron enables global companies to become Mobile First organizations, embracing mobility as their primary IT platform to transform their businesses. As a Customer Success Manager, I am a trusted advisor and single point of contact for my Customers. My role is to enable customers to be successful in their projects and develop strategic relationships within MobileIron across the entire organization, including Product Management, Customer Success and Executive Sponsors. Responsibilities include: Build relationships with customers and identify stakeholdersManage customer expectations Manage communications to keep customer informed of relevant initiatives and updatesEscalation Management Issue and Risk ManagementDeliver Quarterly Business ReviewsFacilitate discussions with Product Management Show less

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  InteliSecure

  Nov 2017 - Mar 2021

  Client Strategy Manager

  Helping organization's protect their greatest assets. As a CSM my role is to develop and progress the client's Critical Asset Protection Program and maintaining the client relationship. Provide guidance, share knowledge and skills to ensure all process and procedures are followed while driving programs to an advance state of maturity.

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  Proofpoint

  Mar 2021 - now

  Client Strategy Manager

  Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks.The CSM main objective is to develop and progress clients protection program and maintaining the client relationship. Day to day duties include; Acting as a consultative, trusted advisor and owning the relationship to assigned clients. Developing 12 month roadmaps for clients, expanding their scope, maturity and security posture. Leading Client calls including Customer Business Reviews, developing discussion materials. Show less