Marin Donchev

Experience

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  Sole Proprietor Sniper

  Jul 2007 - Sept 2007

  Administration

  Network administration, installing/uninstalling/updating computer games and programs, working with programs for starting and stopping computers, errors removal.

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  Nextcall ltd

  Nov 2012 - Jun 2013

  Copywriter

  Creating comersials for customers in the catalog for better SEO for their products or services. Filling in databases, taking desicions about the image of the catalog, creating business cards, creating relational model of the database, creating catalogs with services, products and offices

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  Hostway Corporation

  Jun 2013 - Dec 2013

  Expert technical support

  Direct contact with customers, repairing issues with business e-mails, seting up e-mail accounts on e-mail clients, working with FTP, SSH, MS Exchange, programs for creating websites, Wordpress, repairing issues with hosting, helping customers with domain registrations, transfers, renewals, Troubleshooting hosting and e-mail related issues

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  IBM

  Dec 2013 - Dec 2015

  IT Support Specialist

  Personally support more than500 IBM Employees with fixing hardware and software issues. Assisting in project for opening new locations, patching server rooms, creating guides for IT Self Assistance, Tracking tickets and SLAs.

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  IBM Bulgaria

  Dec 2015 - now

  Project Manager

  Working as Service Planning project manager for IBM Appliances (Entire solutions with hardware, software and firmware). Daily communicating world wide with IBM representatives regarding parts logistics, problems with the service of the products, stocking levels, engineering changes. Keeping IBM's part system up-to-date for the solutions, creating processes and distributing between the people I have to work with, assisting with information regarding parts and details. Creating communities and keeping them up-to-date that serve as one time place to find all information needed to service the machines. Communicating with the parts teams and leading the End of Service process for machines that will go out of service. Show less

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  IBM

  Apr 2023 - now

  Security Compliance Lead, Technology Lifecycle Services

  Day-to-day identification, investigation and resolution of security issues detected by in-place security systems. Involvement in the implementation of new security solutions, participation in the creation and or maintenance of policies, standards, baselines, guidelines and procedures as well as conducting vulnerability audits and assessments. Working with TO/BPO’s to ensure their applications are compliant with ITSS and any applicable privacy regulations. Maintain up-to-date baselines for the secure configuration and operations of all in-place devices, whether they be under direct control (i.e., security tools) or not (i.e., workstations, servers, network devices, etc.). Maintain operational configurations of all in-place security solutions as per the established baselines. Participate in investigations into problematic activity. Show less