Dirgny Perdigon

Experience

• 

  Amoskeag Health

  Mar 2003 - Jan 2005

  Medical Interpreter and Translator

  Interpreter for Spanish speaking patients needing medical services.

• 

  Connection

  Feb 2005 - now

  • Oversees day to day activities of the Software and Warranty Operation team, keeping to established Service Level Agreements, including but not limited to Orders, ETA, SKU requests, Returns, Activations, and Registrations• Provides direction as well as performance feedback and ensures development of team.• Builds relationships and personal knowledge of vendor program and contract procedures through training, webinars, and conversations with vendors inside and outside support.• Establishes internal process improvements and supporting documentation for Sales, Sales Support and Software and Warranty Operations teams per vendor segment specifications. • Interacts with Sales, Sales Operations, Licensing Operations, Cloud Team, Purchasing, Volume Licensing Teams, Legal team, suppliers, and Finance management teams. • Provides routine reports, variance analysis, and special project analysis with the intent to recommend corrective action as necessary. • Participates in UAT testing and ERP module development with IT. Show less • Assisted members of assigned segments of the Warranty Operations Team in understanding the day to day functions.• Handled buying activities based on the customer vendor contracts/agreements and programs rules.• Responded to sales requests through Call Tracker regarding overall warranties/licenses lifecycle.• Ensured database is updated and maintained per the contracts/agreements with customers.• Cultivated leadership skills through attendance at workshops, webinars, and similar courses through Connection and/or outside resources.• Identified internal process improvements, developed solutions. Created supporting documentation for Sales, Sales Support and Warranty Operations Specialist teams per vendor segment specifications Show less

  • Supervisor Warranty Operation

    May 2017 - now

  • Senior Warranty Operation

    May 2014 - May 2017

  • Senior Buyer

    May 2011 - May 2014

  • Buyer

    Feb 2005 - May 2011