Jason Sandefer, MBA

Helpdesk Manager

415 followers

Conway, Arkansas, United States

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Timeline
About me
Senior Consulting Manager at 640Square
Education
- Western Governors University
  2020 - 2021
  Business Administration Information Technology Management Information Technology
  With a Bachelor's degree program in Information Technology Management, this shows competencies in key areas like management and leadership, business, networks and security, and information systems management. These skills are vital in helping companies mesh important business and IT strategies to help organizations thoughtfully utilize technology. I will be able to build off of the solid foundation and experience that I've built over the last 18 years and add some new, critical and relevant… Show more With a Bachelor's degree program in Information Technology Management, this shows competencies in key areas like management and leadership, business, networks and security, and information systems management. These skills are vital in helping companies mesh important business and IT strategies to help organizations thoughtfully utilize technology. I will be able to build off of the solid foundation and experience that I've built over the last 18 years and add some new, critical and relevant skills to my portfolio. Show less
- Western Governors University
  2021 - 2022
  Master's degree Information Technology
  Activities and Societies: Certificate of Excellence in IT Strategic Solutions Certificate of Excellence in Ethical Leadership With key learning competencies in leadership, project management, information technology management, technology strategic solutions, and financial management, I am now prepared for a technological executive leadership position with the right firm. The combination of these new academic competencies and my 18 years of progressive technology experience, I am fully prepared to help the right firm into their future of technology.
Experience
- JV Industrial Companies, Ltd.
  Jan 2006 - Aug 2006
  Helpdesk Manager
   Oversee 1000’s of support calls and emails per month. Administer Windows Active Directory needs. Research support documents to find solutions to problems. Create Standard Operating Procedures and Service Level Agreements from the ground up. Review of call center metrics to ensure call center efficiency. Consider and review new processes to improve work efficiency. Train new employee’s to company standards. Meet with upper management to discuss the team’s progress. Work as a team to effectively and efficiently solve problems. Interview and hire IT professionals to work with our team. Show less
- ProMAS, LLC
  Apr 2009 - Mar 2010
  Technology Consultant
  Central Arkansas IT Consultant/ Support Engineer Administer IT network for multiple small to medium businesses including local city and government offices. Implement and monitor network security at gateway and user levels. Configuration and administration of Windows SBS, Server 2003 and Server 2008 environments. VMWare and disaster recovery implementations. Participate in Exchange administration for various clients. Configure and maintain Ethernet switches including Netgear and Linksys. Small-team participation for planning and executing complicated, short-term projects. Remain self-motivated to schedule time correctly and ensure projects are completed by deadline. Continually find ways to improve business practices and end results. Show less
- 640Square, LLC
  Sept 2010 - now
  Senior Consulting Manager
  As a manager at 640Square, LLC, Technology Solutions with a Greater Purpose, I'm responsible for client relationships, bid creation and submittal, small business consultation and conflict resolution.We are involved in a number of different projects and with a number of different vendors:Projects:- Network installation- Network security- Wifi installation- RingCentral VOIP business phones- Desktop support- Websites- ServersVendors:- Dell- Kaspersky Lab- RingCentral- Meraki- SonicWALL Show less
- Oleen Pinnacle Healthcare Consulting
  Jan 2014 - Apr 2016
  Technical Engineer
  To assist with healthcare consulting and implementation needs for our healthcare and other clients.
- MaidForMyPC.com
  Mar 2016 - Dec 2021
  Manager
  A startup managed by my wife, Jeri. As a manager I'll assist in the day to day operations and marketing. MaidForMyPC.com is a maid service for computers.
- NimbusVoice.com
  May 2017 - now
  Sales Manager
  I'm at it again! Our next adventure is hosted business VOIP solutions with NimbusVoice.com. It's a pretty cool thing really. 640Square is still alive and well- this just adds a great service to the mix. You get all kinds of cool features, too. Check it out.
Licenses & Certifications
- Abnormal Academy | Abnormal Security Essentials
  Abnormal Security
  Jan 2024
  View certificate