Sangeetha Prakash, CFCS

Experience

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  P.S Agencies

  Oct 2014 - Dec 2014

  Marketing Intern

  Worked within the Consumer Product Division and launch Himalaya Drug Company’s new products• Set up shop according to branding requirements and marketing strategies, in leading hyper markets across Kerala• Actively participated in the launch of Reynolds 2nd division products across North and Central Kerala• Co-ordinated with the marketing team on commercial grid, and networked with distributors

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  Spectrum Events & Exhibition

  Apr 2015 - Jul 2017

  Product Research and Project Management Executive

  • Led numerous key projects in the economic sector, tourism and marketing sector, commerce sector, as well as development and health sectors with private and government organizations• Optimized all tasks and processes within the supply chain, while negotiating supply contracts• Managed sourcing, auditing and evaluation of new suppliers to cultivated long-lasting relationships• Oversaw the arrival of stock and shipments, and tracked products through the supply chain• Negotiated rates with local, national and international vendors, and governmental entities• Held full accountability for managing a diverse portfolio with B2B clients and governmental organizations• Oversaw full project life cycles from initial ideation/pitch till project execution and delivery Show less

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  Sherwin-Williams

  Aug 2018 - Jul 2019

  Sales Associate

  • Organized shipments (prepared Packing Lists and Bill of Ladings accordingly) and managed inventory• Provided quality customer service and maintained relations with long-term clients• Ensured that physical inventory matched with records• Inspected premises for unsanitary practices and conditions, and kept working area clean and organized• Reported sanitation violations and worked with other personnel to resolve deficiencies in a high-priority manner• Worked with store manager to inspect inventory for quality assurance and sanitation purposes• Handled customer complaints; prepared products based on customer specification• Conducted pre-operational inspections for safety and equipment longevity• Provided information about product catalogue and stock inventory to customers Show less

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  TD

  Apr 2019 - Jul 2021

  • Analysed small business and personal customer transactions for financial anomalies, flagged suspicious transactions and accounts.• Conducted in-depth investigations of flagged transactions and accounts including origin investigations, validating transactions and account reconciliation.• Reported and escalated impersonation and client intentional fraudulent activity conducted via online banking platforms within the financial institution. • Verified transactions with customers, capable of handling customer calls with victims of scams and phishing practices.• Proficient with investigative tools and online software for detection and claim applications. Show less ● Assessed customer's financial information, needs and objectives.● Proven track record of exceeding monthly and quarterly sales targets, assist customers with borrowing applications.● Resolved complex financial issues and liaise with the resource team for escalations.● Provided sound advice during customer interaction to create a positive customer experience.● Maintained core service values through product knowledge and value-added benefits.● Compliant with all set regulations within lending capacity of the financial institution. Show less

  • Fraud Analyst

    Dec 2020 - Jul 2021

  • Customer Service Officer

    Apr 2019 - Dec 2020
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  BMO Financial Group

  Aug 2021 - Apr 2022

  Digital Fraud Analyst

  ● Analyse data and information to provide insights and recommendations.● Monitor and analyze various information provided through detection systems, tools, reports, or manually evaluate, investigate, and determine required actions.● Supports the collection of evidence and information to be used for multiple purposes including, incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.● Perform routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.● Develop and maintain an understanding of the financial crime management processes, frameworks, and techniques.● Document actions and information found throughout the investigation to develop and maintain account/case files. Show less

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  PwC

  Apr 2022 - Nov 2024

  Senior Specialist Financial Crimes Unit

  ● Adhere to current regulatory obligations within Canadian, US & Asia AML/ATF standards; end to end processing of entities from Canada, Asia and Multi region entities● Proficient with World Check and embedded applications to resolve or escalate PEPs, adverse/negative media, sanctions, and regulatory enforcements; conducted research to establish relationships of key personnel to organizations● Conduct Standard Due Diligence (SDD) on low/medium risk entities and Enhanced Due Diligence (EDD) on high-risk entities. Adept with various risk factors● Conduct on boarding, document collection and provided compliance support for various Capital Market products, business standards, rules & regulations.● Liaise with relationship managers and clients to obtain up to date information for AML/KYC periodic reviews● Utilize enterprise provided applications for compliance and data management of entities Show less

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  TD

  Nov 2024 - now

  FCRM Investigator II - EDD