Marlon Goods

Experience

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  Banana Republic / Gap Inc.

  Sept 1994 - Mar 1995

  Sales Representative
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  Mossimo Inc

  Sept 1995 - Mar 1999

  General Store Manager

  Company specialized in designing a lifestyle collection of clothing for men and women. Directed day-to- day operations and sales/marketing activities, hired, trained, and supervised employees, oversaw customer service interactions, and improved clientele generation.

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  Kaplan Test Prep

  Mar 1999 - Apr 2015

  Create, implement, and execute on a strategy to deliver industry-leading digital and educational products to students worldwide. Develop and manage the infrastructure to support 24/7 IP broadcasting of classes, events and tutoring sessions to multiple screen formats. Propose new ventures and manage them through, planning, pilot and ongoing operations phases. Lead organization through a major digital transformation of existing content and courseware and developed a process for reviewing how programs are designed, produced, and delivered. Specialties:- Strategy- Online- Innovation- eLearning- Competitive- Global Show less Development, enablement and management of a west coast Live Online Operation followed by additional Live Online hub locations. Built a scalable technical and operational infrastructure on the West Coast to support the rapid growth of the business. Integrated the new West Coast infrastructure with operations in New York to provide a seamless experience for customers. Researched and built out center and studio broadcast locations and helped transfom the existing business model to become a distributed online broadcast network. Closely partnered with Customer Service and the Technology teams to proactively manage the student experience. Show less Responsible for directing all aspects of the call center operation. The 50 seat call center team provided support to 159 Kaplan centers across the U.S. in addition to thousands of students both in the U.S. and overseas monthly. Teams included sales, customer service, processing, logistics, communications, and accounting for the Medical, Nursing, English Language, and Bar Review divisions of Kaplan Test Prep. Additional Role(s): Associate Director, Operations (Aug 04 - Jul 05), National Operations Manager (Oct 01 - Aug 04), Associate Manager, Sales (Mar 00-Oct 01), Program Consultant (Mar 99-Mar 00)Specialties:- Team- Inbound Sales- Outbound Sales Show less

  • Executive Director, National Operations - Digital Media

    Mar 2011 - Apr 2015

  • Senior Director, National Operations and West Coast Enablement

    Aug 2009 - Mar 2011

  • Senior Director, Business Support - Kaplan Medical

    Jan 2008 - Aug 2009

  • National Director, Customer Service & Operations - Kaplan Medical, English Language, and Bar Review

    Jul 2005 - Jan 2008

  • Associate Director, National Operations

    Aug 2004 - Jul 2005

  • National Operations Manager

    Oct 2001 - Aug 2004

  • Associate Manager, Sales

    Mar 2000 - Oct 2001

  • Program Consultant / Sales

    Mar 1999 - Mar 2000
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  Sundance Institute

  Apr 2015 - Jun 2015

  Digital Education Consultant / Contractor
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  Singularity University

  May 2015 - now

  Design, manage, and execute multifaceted learning programs and events including budget management, timeline and milestone planning, production scheduling, and execution of the overall program flow, timing and execution when live.Demonstrate effective project management resulting in on-time, on-budget, quality programs that exceeded client expectations.Manage technical support teams to ensure all AV and staging needs are met, including technical staff requirements, show flow, cues, etc. Communicate with and manage outside vendorsLead a collaborative implementation team consisting of a product manager, faculty, marketing, technical and program operations staff to ensure programs achieve desired outcomes for company and client. Show less

  • International Director - Digital Education

    Apr 2016 - now

  • National Director, Faculty Relations

    May 2015 - Apr 2016