Kenan H.

Experience

• 

  United States Marine Corps

  Sept 1998 - Jan 2008

  Platoon Leader

  • Independently managed the receipt and delivery of over 15K critical and high demand medical lineitems totaling over $79million for medical wards and clinics.• Provided outstanding customer service with a turnaround time of 24-hour delivery.• Assisted and trained subordinates in the proper receipt, staging, and storage of daily Prime Vendormedical merchandise. Hard work and dedication were reflected in the 98.2% inventory accuracy rate ofsupplies and equipment valued at over $141million.• Continually displayed a commitment to customer satisfaction and teamwork by managing an efficient24 hour, seven days a week operation Show less

• 

  RadioShack

  Sept 2010 - Feb 2012

  Store Manager

  • Responsible for exceeding sales and profit targets by building a loyal customer base with outstandingfriendly customer service.• Manage the store's controllable categories on the store profit and loss statement.• Led the store's success by maintaining my sales and profitability goals.• Recruit, hire and retain top sales talent

• 

  T-Mobile

  Mar 2012 - Feb 2013

  Lead Sales Representative

  • Drive Sales to meet company expectations.• Provide excellent customer service experience.• Troubleshooting equipment.• Right fitting customers with cellular plans and services.

• 

  Verizon

  Mar 2013 - Dec 2015

  Technical Solutions Specialist

  • Drive sales to exceed company expectations.• Provide outstanding customer service for both existing and new customers.• Provide complete wireless solutions for customers.• Provide technical support as well as troubleshooting defective equipment.

• 

  FDA

  Apr 2016 - Dec 2017

  IT Material Handler

  •Keeps track of orders shipped through the timely filling of data in relevant inventories•Ensures all raw materials are labeled properly with appropriate dates•Packs the material appropriately before loading it for dispatching•Keeps track of all orders and dispatches priority orders first•Imaging and encrypting scientific desktop, laptops, iPhones, and wireless adaptors.•Successfully manages the receipt and delivery of over 1.2 million dollars in sensitive equipment of the FDA Show less

• 

  Halfaker and Associates, LLC

  Dec 2016 - Jul 2021

  Information Technology Associate

  • Maintain an internal knowledge base for Help Desk technicians and users.• Apply diagnostic techniques to identify problems; investigate causes and recommend solutions.• Referred difficult issues to upper management or internal teams while maintaining positive rapport withcustomers.• Devise and execute workarounds for issues, maintaining end-user productivity.• Trained new employees and interns, explaining protocols clearly and efficiently.

• 

  SAIC

  Jul 2021 - Aug 2022

  Technical Services Analyst

  • Providing technical support to field engineers, technicians, and product support personnel whoare diagnosing, troubleshooting, repairing, and debugging computer systems, complex software,databases, or networked and/or wireless systems.• Responding to situations where first-line product support has failed to isolate or fix problems inmalfunctioning equipment or software.• Mostly works under only general direction. Independently determines and develops approach tosolutions when appropriate including custom database scripts and design. Work is reviewed uponcompletion for adequacy in meeting objectives.• Demonstrating good judgment in selecting methods and techniques for obtaining solutions. Show less

• 

  Amivero

  Aug 2022 - now

  Information Technology Analyst

  • Providing exceptional customer service and technical expertise, while ensuring our company's systems and processes are online and flowing with minimal friction. • In addition to serving as the primary service desk technician resolving technical issues within and across the organization, I also perform duties as a member of the small, yet powerful, Enablement Team. Actively engage in the day-to-day operations of managing a service desk, I support company projects to enhance our CRM system, learn robotic process automation to automate mundane and repeatable internal activities and tasks, and review system logs and proactively identify threats.• Coordinate developers to build and implement technology solutions• Integrate multiple systems and reconcile the needs of different teams• Gather feedback from end users about system performance• Plan and oversee projects (e.g. upgrades, hardware/software installations) Show less