Arvind Kumar Gupta

Experience

• 

  BHEL ,India

  Jan 2000 - Feb 2001

  Programmer

  • Designing Forms, Reports and Testing and providing technical Support.

• 

  HFCL Group, India

  Mar 2001 - Sept 2001

  Sr. Officer-IT

  • Designing Forms, Reports, Coding (Procedures, Triggers), Testing and Installation.• Creating Reports, Testing, Integration and Installation

• 

  Crossword Software

  Oct 2001 - Nov 2002

  Programmer Analyst

  • Analyzing Flexible Billing module, creating FRS, FDS, and HLR etc. • Creating Flexible Billing and Dunning Procedures, designing Forms, Reports Test Plans, and Integration.• Preparing preliminary proposal of Dealer Management System for client.• System analysis for CTI (AT &T Definity for ACD) enhancement. • Monitoring whole system and providing AMC (Product and DBA) support and doing all kinds of customizations to seven client sites.

• 

  Bharti-Airtel

  Dec 2002 - Apr 2004

  Assistant Manager

  -Primarily involved in analysis of Billing System, Troubleshooting, backend programming, Error resolution and DBA activities. -Query optimization, process optimization, process automation, performance tuning of system.- XACCT System Administration and development of various interfaces, process automation

• 

  IBM India Pvt Ltd

  May 2004 - May 2007

  Advisory Tech. Service Professional

  - Development, customization of new interfaces, Utilities with Arbor Billing System as per business requirement. - Process optimization, process automation, performance tuning, troubleshooting of system.- Arbor-FX Billing migration Project for (Payments, Collections, Deposits, Adjustments, Journal, etc.).- Team management -Technical discussion and involvement in implementation and progress of ongoing projects e.g. BI (Business Intelligence), LTRA (Long Term Revenue Assurance), Disaster Recovery (DR), EAI (Enterprise Application Integration), CRM (Customer Relationship Management) etc.. Show less

• 

  ORB Software & Systems Pte Ltd,Singapore

  Jun 2007 - Nov 2007

  Consultant-Telecom Solutions

  -Worked Client site on Telstra Project at Melbourne part of Billing transformation team.-Involved in EAI design and System Integration Testing Team. -Mainly looking end to end Integration aspects of other applications with Kenan-FX Billing System.

• 

  Infosys Technologies Ltd

  Dec 2007 - Jun 2009

  Consultant-Communications Media & Entertainment

  -Worked as an E2E Network,OSS,Process Solution Designer for British Telecom Global Services in WVoIP area..-Worked as an E2E OSS Solution Designer for British Telecom Global Services in Open Wi-Fi area.-Worked as a Billing SME for Orange Business Services (Equant) on Reengineering Project.

• 

  IBM

  Jul 2009 - May 2020

  - E2E planning of Transformation and Transition to Operations - Involve actively in Business Requirement, Solution Design discussions - Ensure E2E Deployment of new BSS/OSS stack as per defined timeline- Lead DMX-Digital Media Exchange Operations- Ensure Data Cleansing done across all systems as per project requirement- Lead SIT work done as per timeline - Lead change management from Business Transformation perspective- Project Management, Team Management, Team mentoring Show less

  • Sr. Manager Database Services (Lloyds Banking Group)

    Jun 2019 - May 2020

  • Sr. Project Manager Data Centre ,Cloud Migration

    Oct 2017 - May 2019

  • DGM -Prepaid CRM|Provisioning|BSS/OSS |Sales and Distribution |Finance Applications Operations Lead

    Sept 2015 - Sept 2017

  • DGM -Postpaid CRM|Provisioning|Billing|BSS/OSS Operations Lead

    Mar 2014 - Sept 2015

  • Global Transformation and Transition Operations Lead-India/SA/Africa

    Jul 2009 - Feb 2014
• 

  Jio

  Jun 2020 - now

  Assistant Vice President Information Technology