Maxim Bachmakov

Experience

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  Aequilibrium Software, Inc

  Feb 2018 - Apr 2024

  IT Support Specialist

  Provided deskside and remote support to company employees - macOSDeployed hardware and software to new employees - Apple DEP + MDM Maintained IT assets and online subscriptions inventoryPlaced orders for computer equipment Created and maintained user accounts (Google Workspace, Jira, Adobe CC, AWS, etc)Facilitated new user orientation, onboarding and trainingConfigured network devices

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  PHS Community Services Society

  Apr 2024 - now

  IT Support Technician - Tier 2

  Key Responsibilities: • Technical Support & Troubleshooting: • Provide frontline IT support to internal users, resolving hardware, software, network, and mobile device issues promptly. • Handle complex support tickets including Mac and Windows systems, Wi-Fi troubleshooting, drive failures, and account lockouts. • Device & Endpoint Management: • Manage and configure user devices using Jamf for Apple devices and other MDM tools. • Coordinate equipment drop-offs, upgrades, and rollouts at multiple office locations. • Set up and maintain user devices, including configuring OneDrive, Microsoft 365 apps, and endpoint protections. • IT Operations & Asset Management: • Maintain inventory of IT assets, oversee replacements, and track equipment for staff and programs. • Coordinate with management and colleagues to ensure efficient operation of systems and security protocols. • Communication & User Engagement: • Support user interactions ensuring responsive and clear communication. • Provide remote and in-person support, including high-trust interactions with vulnerable populations and community-based staff. • Collaboration & Project Support: • Work closely with team members on departmental initiatives. • Supported service continuity during time off, sick leave, and emergency cases.-----Notable Achievements: • Successfully transitioned key users to upgraded systems and devices, minimizing downtime. • Resolved high-priority incidents, including device lockouts, stolen mobile phones, and critical support outages. • Led effective remote troubleshooting strategies for unique and intermittent OneDrive and macOS file handling issues. • Provided rapid on-site Wi-Fi troubleshooting and technical triage at challenging locations. • Maintained high levels of professionalism while managing sensitive user concerns, including cases involving addiction recovery clients. • Actively participated in the onboarding and mentoring of new team members. Meno dettagli