Chris Pansing

Experience

• 

  University of Cincinnati

  Jan 2005 - Jan 2007

  Support Analyst
• 

  Gensuite LLC

  Jan 2007 - Jan 2011

  • Lead Business Analyst

    Jan 2010 - Jan 2011

  • Lead Application Specialist

    Jan 2009 - Jan 2010

  • Application Specialist

    Jan 2007 - Jan 2009
• 

  Benchmark Gensuite®

  Jul 2007 - now

  • Executive Director

    Jun 2024 - now

  • Senior Director, Subscriber Services at Benchmark Gensuite

    Jun 2023 - Jun 2024

  • Senior Director, Subscriber Services

    Aug 2021 - Jun 2023

  • Director, Subscriber Services

    Jul 2007 - Jun 2023
• 

  Gensuite LLC

  Jun 2011 - Aug 2020

  • Direct multiple project managers across project portfolio• Work with Senior & Executive Customers to ensure their ongoing program needs are supported • Provide Program Management oversight for Application Portfolios • Monitor customer Support Level Agreements (SLAs) and ensure compliance • Development of customer service proposals & assist internal teams with contract reviews as needed • Led and/or supported Gensuite System and Application launch & implementations for 15+ subscribers • Experience defining customizing application solutions, including requirements evaluations, project execution, user acceptance testing, and new functionality deployment • Customer Relationship Manager supporting on-going utilization of 2 - 50+ applications within companies across various industries and scales • Execution of projects across various e-business disciplines such as customer support, user training, application documentation, and new application implementation for a customized set of 50+ Gensuite Environmental, Health, and Safety (EHS) compliance web-applications. • Provide businesses with leading edge e-business systems, web tools, Six Sigma-based training, and implementation strategies.

  • Director, Customer Services & Development

    Dec 2015 - Aug 2020

  • Senior Leader

    Jan 2015 - Dec 2015

  • Technical Lead

    Sept 2013 - Jan 2015

  • Senior Business Analyst

    Jun 2011 - Sept 2013
• 

  Gensuite

  Aug 2020 - Jan 2021

  Director, Technical Service