Fabian Julius

Experience

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  Distinctive Creative Marketing

  Jul 2012 - Feb 2013

  Sales Manager

  - Dealing with clients business profiles to maximize there visual impact in the online medium.- Working out structures and advising on the best marketing and online strategies for there business,- To create an online presence toi move them forward within the digital realm.

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  Sales executive

  Feb 2013 - Mar 2014

  Dialect

  - Calling clients in the UK,Canada and Australia and promoting online gambling.-Offering the players various casino promotions at the time impulsing them to make a deposit.-Retaining the player with the casino.-Looking for new business in these various countries.

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  Webhelp SA

  Apr 2014 - now

  Building and maintaining a highly performing Webchat team.Support a culture of continuous improvement.Drive Customer Satisfaction by ensuring that my team provides first contact resolution.Initiate, lead and participate in end-to-end process improvement efforts.Pro-actively participating in training needs analysis.People and Performance Management.Coaching the team to ensure quality of delivery. Maintain a robust system of internal controls.Actively pursuing Quality and Compliance Assurance initiatives.Analysing data from advisor monitoring customer feedback.Decision Making & Planning.Producing business insight and presenting recommendations. Show less I manage a team of twenty advisors in the WebChatl side of the business.- Making sure that I meet the business expectation with regards to customer satisfaction.- Managing my team and giving constant feedback where they are with regards to performance and what we have to do to improve and most importantlly exceed the given metrics.- Holistically looking at the Webchat department to improve and move forward as a department from processes to system,where we as a team can imporve our bill to pay to minimise cost and maximise productivity. Show less - I manage a team of twenty advisors in the e-mail side of the business.- Making sure that I meet the business expectation with regards to customer satisfaction.- Managing my team and giving constant feedback where they are in the business and what we have to do to improve and most importantlly exceed as a well oiled machine..- Holistically looking at the OCC department to improve and move forward as a department from processes to system floors so that we can be the best in the business. Show less

  • Digital Team Manager

    Sept 2014 - now

  • Digital Team Manager

    Aug 2014 - now

  • Digital Team Manager

    Apr 2014 - Jul 2014